IT System Engineer
Full time
at ENTRUST NETWORK SERVICES PTE. LTD.
in
Online
Posted on May 30, 2024
Job details
Responsibilties: System Administration
- Install, configure, and maintain computer operating systems and services, including Windows, Linux, and macOS
- Monitor system performance, troubleshoot issues, and ensure network, system, and endpoint security
- Provide end-users remote and onsite technical support, addressing hardware, software, and network issues
- Respond promptly to helpdesk tickets, emails, and phone calls, and resolve or escalate issues effectively as necessary
- Document and track technical support issues and resolutions in the ticketing system to foster knowledge sharing and enhance future troubleshooting
- Maintain up-to-date network diagrams and technical documentation
- Set up and configure next-generation firewall, managed switches, enterprise wireless, SIEM, and endpoint security
- Deploy cloud servers with an open-source virtualisation
- Configure Microsoft 365 environments, including user provisioning, licensing, and other essential services
- Configure and manage Microsoft 365 services, including Exchange, SharePoint, OneDrive, and other services
- Implement and maintain Microsoft 365 security measures and policies, including Entra ID, Intune, Purview, Cloud Defender, MFA, and Conditional Access
- Comply with all policies and procedures published under Information Security Management System category
- Fulfil the requirements of Information Security Management System standards
- Any other ad-hoc duties as required by the company from time to time
- Diploma or Degree in Information Technology or a related field
- Strong communication and teamwork abilities
- Ability to work independently and under pressure
- Strong work ethic and commitment to quality
- Ability to learn new things quickly
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