IT Executive

Purpose of Job Assist with projects implementation, software testing and day-to-day system operation within the Association. Responsibilities IT Projects Implementation - Assist in software testing and project implementation, system administration and support the day-to-day systems operation within the Association, including supporting ERP system, PMS system, IT infrastructure and networks - Collaborate in setting up the machine, configurating software - Performing UAT/SIT, software user training for end-user - Document IT projects comprehensively, outlining processes, configurations, and outcomes - Conduct system reviews to assess requirements, troubleshoot issues and gather insights for improvement IT Service Support - Provide remote helpdesk and onsite support services for end-users, addressing their technical needs promptly and professionally - Assist in onboarding/exiting users and maintain up-to-date users access record in all IT systems. IT Tasks and Ad-hoc Duties - Maintain accountability and accuracy of all IT assets inventory - Undertake various IT-related tasks as required to support onsite staff effectively - Respond to IT ad-hoc duties assigned by the Supervisor, demonstrating adaptability and versatility Requirements Minimum of a Diploma or higher in Computer Science, Information Technology, or equivalent field - A min of 3 years of hands-on experience in a similar position - Mandatory experience in software application support, with exposure to systems like Charity management, PMS, POS, ERP, etc - Familiarity with basic IT infrastructure, server setup and network troubleshooting - Effective communication skills to liaise with team members, end--user and vendors - Proficiency in escalating technical and user enquires clearly a to technical teams and superiors