Policy Administration and Project Support Executive

What the role is As a member of Team Central Provident Fund (CPF), you will play a crucial role in helping over 4 million members save for their retirement, healthcare, and housing needs as well as helping them cope with life’s uncertainties. With a fulfilling career, career growth, and development opportunities, you will be part of a big family of dedicated professionals. Join us and champion financial security for Singaporeans while leaving a lasting legacy. What you will be working on • Review and process claims related to the Home Protection Scheme (HPS) and Dependants’ Protection Scheme (DPS). • Ensure accuracy and completeness of claim documentation. • Liaise with relevant parties to gather necessary information for claims adjudication. • Oversee the administration of policies for HPS and DPS. • Maintain accurate and up-to-date policy records. • Handle policy-related inquiries and provide assistance to policyholders. • Provide support to supervisors in project implementation. • Conduct research and data analysis to contribute to project proposals. • Assist in the rollout of process enhancements and improvements. • Maintain proper documentation of claims and policy administration processes. • Generate regular reports on claims processing and policy administration activities. • Address customer inquiries related to claims and policy administration. • Identify opportunities to optimise workflows and increase efficiency. • Implement changes to streamline administrative processes. • Undertake any ad-hoc duties assigned, contributing to the overall flexibility and responsiveness of the team. What we are looking for • Relevant work experience preferably in insurance claims processing and policy administration. • Good analytical and research skills for processing claims and contributing to project proposals. • Good organisational skills to maintain accurate policy records and manage administrative processes. • Excellent written and verbal communication skills. • Ability to effectively communicate with internal teams and external stakeholders. • Good attention to detail to ensure accuracy in claims processing and policy administration. • Ability to identify issues, propose solutions, and contribute to process enhancements. • Customer-centric mindset with the ability to address inquiries and provide assistance to policyholders. • Proficiency in using Microsoft Office Suite and familiarity with relevant software for policy administration. • Proactive approach to identifying opportunities for workflow optimisation and process efficiency. • Demonstrating a preference for innovative solutions and interest in exploring automation tools,

What you can expect • A challenging and rewarding career • A variety of formal and informal training to enhance your skills in the evolving technology landscape • Promotion opportunities based on your capability and on-the-job performance • A friendly work environment with like-minded colleagues to co-create and collaborate together • A hybrid work model allowing remote work for up to 50% of the time, contingent upon the exigencies of service • A productive yet growth-oriented workplace with a flexible dress code empowering you to decide your appropriate outfit for the day • A comprehensive rewards package • Annual leave and pro-family leave • Medical and dental benefits • Access to recreational activities • Position is on a 1-year full-time contract directly under the payroll of CPF Board with an option to renew, contingent upon confirmation and subject to organisational needs. Additionally, there is potential for emplacement into a permanent position