Service Delivery Manager
Full time
at T&S Quantum
in
Hong Kong
Posted on May 30, 2024
Job details
- Job Industry: Information Technology
- Position: Service Delivery Manager
- Reference No: A - 37
- Location:
- Job Description:
- Own the overall service and day-to-day customer care in the provision of those services
- Manage the production service providers to improve service performance where the delivered service is not meeting SLA or customer’s required levels
- Act as point of contact to interface with multiple stakeholders including our client, internal service teams, system vendors on regular basis
- Maintain and monitor the service level requirement and standard performed by the service providers, handle client’s requirement and issues management
- Perform high level problem management and to escalate and liaise with other service teams to get appropriate support and resources in dealing with problems/risks
- Conduct monthly report and service review, trend, and root cause analysis, identify and lead continuous improvement plan for the Client
- Requirement:
- Bachelor's Degree in information technology or relevant discipline
- Good command of spoken and written English
- Minimum 5 years relevant experience in service delivery, IT service desk operation and critical support environment. Strong operational process management expertise in ITIL and or other operation frameworks
- Good interpersonal and communication skills with clients and colleagues (locally and overseas)
- A proactive self-starter with the ability to work as a team, independently and under pressure
- Customer-focused and strive for high quality service & continuous improvement
- Remarks:
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