Front Office Manager

Full time at a Laimoon Verified Company in Qatar

Posted on May 27, 2024

Job details

As Front Office Manager, you will oversee theFront Office Team which is the main connection between the Guest,the hotel, and the various hotel departments. A Front OfficeManager is responsible for managing the first impressions of ourGuests and, therefore, must perform the following tasks to thehighest standards: • Oversee the entire Front Officeoperation to maintain high standards • Evaluate levels ofGuest satisfaction and monitor trends, with a focus on continuousimprovement • Ensure regular and VIP Guests are recognisedand that the Front Office department operates with a sales attitudeand promotes the hotel brand's loyalty scheme •Maximise room occupancy at best rates and use up-selling techniquesto promote hotel services and facilities • Setdepartmental objectives, work schedules, budgets, policies, andprocedures • Monitor the appearance, standards, andperformance of the Front Office Team Members with an emphasis ontraining and teamwork • Ensure Team Members have currentknowledge of hotel products, services, pricing and policies, aswell as knowledge of the local area, and are continuously trainedto learn and understand policies and practices • Maintaingood communication and working relationships with all hoteldepartments • Monitor staffing levels to meet coverbusiness demands • Conduct monthly communication meetingsand produce minutes • Manage staff performance issues incompliance with company policies and procedures • Recruit,manage, train and develop the Front Office team • Complywith hotel security, fire regulations and all health and safetylegislation • Act in accordance with policies andprocedures when working with front of house equipment and propertymanagement systems • Assist with other departments, asnecessary What are we looking for? Front Office Managers servingHilton brands are always working on behalf of our Guests andworking with other Team Members. To successfully fill this role,you should maintain the attitude, behaviours, skills, and valuesthat follow: • A degree or diploma in Hotel Management orequivalent • A minimum of 3 years of Front Officemanagement experience in the hotel, leisure, and/or retail sector• High level of IT proficiency • High level ofcommercial awareness and sales capabilities • Experienceof managing people and developing people • Previousexperience of managing a department and Profit and Loss account• Excellent leadership, interpersonal and communicationskills • Accountable and resilient • Commitmentto delivering a high level of customer service • Abilityto work under pressure • Excellent grooming standards• Flexibility to respond to a variety of work situations• Ability to work on your own and as part of ateam

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Front Office Manager

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