Customer Service Officer Female

Full time at a Laimoon Verified Company in Qatar

Posted on May 22, 2024

Job details

- Service Cardmembers enquiries primarilyface to face and over the phone, ensuring at all times that allrequests are responded to in a timely and professional manner. -Provide first contact resolution on all Cardmember enquiries forany customer service related enquiries and facilitate theinformation from other departments to the benefit of theCardmember. - Ensure core benefits of various Card products aredelivered to Cardmembers Complete satisfaction. - Handles therequest of customers for direct debit, coordinate with bank forapproval and set up the account on the system as per policy andunder dual control. - Responsible for logging cards and pincodesreceived from Bahrain and contacting customers for pick up as perpolicy and under dual control. - Responsible for collectingguarantee cheques from customers, updating the details on thesystem, coordinating with Risk Team to release the account and logthe guarantee cheques for safe custody as per policy and under dualcontrol. - Assists and coordinates with different departmentswithin Qatar office and BOC in order to resolve customer problems -Carry out projects as and when assigned by the Supervisor/Manager -Answer all incoming telephone calls • *Remittances** -Receive and Process remittances from Cardmembers and staff,handling different nature of financial instruments. - Secure cashand cheques and maintain appropriate controls over audit records -Perform end of day transactions and all related functions (Logs& Controls) to the fullest accurately and consistently -Ensure all Compliance, legal & sanctions (Money Laundering)rules and regulations are adhered to the fullest - Maintainingproper logs/files in compliance with audit and company'sprocedure. - Prepare Bank Deposit Slips - HandlingRemittance

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Hiring company

Confidential

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Customer Service Officer Female

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Home Qatar Customer Service Officer Female

Home Qatar Customer Service Officer Female

Customer Service Officer Female

Job details

Apply safely

Hiring company

Confidential

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