Operations Manager
Job details
Description: At Meridian, we are on a mission to make low-cost, instant financial services and payments globally consistent for everyone via the mobile number. We’re working together to create the first global mobile money network, linking together a worldwide network of wallets by leveraging the most universal number on the planet—the phone number—as the foundation for a new payments network. We are on the lookout for a proactive and driven Operations Manager to bolster our team. This pivotal role involves overseeing the operations integral to our flagship product. Collaborating closely with a tight-knit group, including the product, engineering, and risk & regulatory teams, you will play a crucial role in actualizing our digital offerings. They must not only meet the standards of efficiency and scalability but also exceed them. Your promptness, delivery prowess, and innovative problem-solving skills will establish you as a cornerstone of our business operations team. Responsibilities:
- Developing and refining operational processes that enhance our core product.
- Implementing and expanding operations, collaborating with partners and clients to develop comprehensive playbooks, integrate features seamlessly, and ensure flawless product execution.
- Overseeing and driving major infrastructure projects from end to end.
- Continuously identifying features to ensure an effortless customer experience and meet emerging market demands.
- Overseeing crucial vendor partnerships and instituting robust performance monitoring frameworks.
- A Bachelor’s or Master’s degree in a relevant field.
- At least 2 years of experience in operations, product management, or similar roles.
- Prior experience in a leading tech company or startup environment, with a proven track record of rapidly taking on significant responsibilities.
- Proficiency in analyzing complex issues, with skills in SQL, Python, or Excel to support decision-making.
- A collaborative spirit, adaptable to shifting company objectives, with a focus on constructive outcomes over blame or office politics.
- Demonstrate agility and the ability to swiftly adapt to any task, regardless of prior experience, ensuring all challenges are met with resourcefulness and effectiveness.
- Superior communication and stakeholder management abilities, capable of persuasively presenting business cases and securing necessary cooperation for implementation.
- Financial institutions experience
- Payments experience
- Specific market entry experience
- Unlimited Vacation
- Work From Home
- High Standard Health Benefits
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