IT Support Engineer
Full time
at Peaple Talent
in
United Kingdom
Posted on May 19, 2024
Job details
Job Title: IT Support Engineer Location: Bristol (Hybrid) Salary: up to £37,000 Due to ongoing success and growth, there is an exciting opportunity to join a dynamic and customer-focused team in an IT Support Engineer position. The opportunity is to work for a growing law firm in Bristol! The Role:
- Troubleshoot and resolve incidents
- Provide best practice recommendations
- Create and update support tickets
- Maintain internal IT systems using SQL
- Handle escalated issues from 1st/2nd line Support team via ticketing system & MS Teams alerts.
- Liaise with other team members on any support issues and escalate as appropriate to the appropriate colleague.
- Liaise with key infrastructure suppliers to resolve issues as required
- An understanding or support experience of Azure, SQL, or Office 365
- Be technically curious, with the ability to learn new technologies.
- Excellent oral and written communication skills.
- Ability to work independently and manage multiple concurrent tasks.
- Proactively determine areas requiring additional monitoring, upgrade or maintenance.
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