Luxury Goods Customer Service Representative
Job details
Starting Date - Immediate Contract - Full Time, 5 days a week Salary - DOE About Us: Consigned Sealed Delivered is a prestigious luxury consignment company based in London, UK. With three prominent London retail stores and an office in Nine Elms, we specialize in providing a premium platform for women to sell their high-end luxury clothes, bags, shoes, and accessories while offering discerning shoppers a curated selection of second hand luxury goods. CSD accepts consignments from fashion houses ranging from super-brands like Hermes and Chanel, to up and coming designers like Jacquemus. We pride ourselves on offering exceptional customer service, a commitment to authenticity, and a seamless consignment experience. More information about the company can be found on our website: CSD sells second hand luxury through an omnichannel approach: our website, our three London retail stores, and listing items on our global marketplace partners. The retail stores act as hubs for customer and consignor interactions, are showrooms for our best products, and have back rooms that act as warehouses for some of our online orders. The retail stores are located on Marylebone Lane, in Notting Hill, and in Battersea Power Station. Each store has a unique clientele and will require a tailored approach to reach the local demographic. Why Work at CSD? CSD believes in empowering people by providing them the opportunity to grow within their roles. As a young company with around 25 employees, everyone knows each other on a first name basis, and it's easy to develop close working relationships with other management and the CEO. Every employee is given opportunities to show their talents and develop new strategies and initiatives. The benefit of working in a high-growth young and vibrant company is that the needs of the company are constantly evolving, and CSD always looks within when promoting before hiring externally. Job Description: Consigned Sealed Delivered is looking for a meticulous and experienced Luxury Goods Customer Service Representative to join our team. Y ou will play a crucial role in providing exceptional support to our customers through various communication channels, including email, chat, social media, and phone. You will address inquiries, resolve issues, and ensure a positive customer experience, all while representing our brand professionally and empathetically Responsibilities:
- Respond promptly to customer inquiries via email, chat, social media, and phone, providing accurate and helpful information.
- Assist customers with placing orders, tracking shipments, processing returns, and resolving product or service-related issues.
- Troubleshoot technical problems with online platforms, payment processing, and other digital services.
- Provide product recommendations and assistance with navigating our website or app to enhance the customer's shopping experience.
- Handle escalated customer concerns with patience and diplomacy, striving for effective resolution and customer satisfaction.
- Maintain detailed records of customer interactions, transactions, and resolutions in our CRM system.
- Collaborate with other team members, including sales, logistics, and technical support, to ensure seamless customer service delivery.
- Stay informed about product updates, promotions, and company policies to accurately assist customers.
- Continuously seek opportunities to improve customer service processes and contribute ideas for enhancing customer satisfaction.
- Uphold company values and standards of service excellence in all customer interactions.
- Bachelor's degree preferred.
- Prior experience in a similar role.
- Strong knowledge of luxury brands would be ideal.
- Ability to work independently and as part of a team.
- Passion for luxury fashion and a commitment to staying up to date with industry developments.
- Excellent verbal and written communication skills, with the ability to convey information clearly and professionally.
- Proficiency in typing and navigating digital platforms, including CRM systems, email, chat, and social media.
- Strong problem-solving skills and ability to think quickly under pressure.
- Empathy and patience in dealing with diverse customer concerns and personalities.
- Ability to work independently and collaboratively in a dynamic, fast-paced environment.
- Flexibility to work evenings, weekends, and holidays as needed.
- Positive attitude, adaptability, and willingness to learn.
- Fluency in multiple languages may be advantageous, depending on the customer base served.
- Competitive salary commensurate with experience.
- Health and wellness benefits like comprehensive private medical, dental, and vision insurance coverage.
- Opportunities for professional development and career growth within a rapidly expanding company.
- Staff discounts on luxury merchandise.
- Staff discounts on consignment fees.
- A collaborative and supportive work environment with a focus on innovation and creativity.
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