QNB2918-Senior Associate Private Banking Special Accounts (Qatarization)

About QNBEstablished in 1964 as the country's first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.QNB Group's presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor's (A), Moody's (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.Based on the Group's consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.QNB Group has an active community support program and sponsors various social, educational and sporting events.Role SummaryThe incumbentwillbeprimarilyresponsibleforhandlingspecialaccounts&providingbestservicelevelinPBdelivered to internal & external customersRole Description Act withinthelimitsofthepowersdelegatedtothe incumbent. Execution &reconciliationofalltransactionsrelatedtospecial accounts. Ensure allrequestsaredonepromptly&accuratelytoprovidebestserviceleveltoSAPB clients. Solve andhandlecriticalissuesrelatedtoSAPB customers. To assistcustomersinalltheirqueriesonBank'sproductandseeksolutiontotheir requests. Maintain activitiesinaccordancewithServiceLevelAgreements(SLAs)withinternaldepartments/unitstoachieve improvements in turn-around time. Build andmaintainstrong/effectiverelationshipswithrelateddepartments/unitstoachievetheGroup's objectives. Provide timely/accuratedatatoexternal/internalAuditors,Compliance,FinancialControlandRiskwhen required. Ensure checking MOTCsystemregularlytoexecuteSpecialAccount'srequestswithno delay. Handle the end of day reconciliation of SA transactions and send copy with original request along with the bank copy to clients. Obtain specialrateapprovalbasedonclient'srequestsfromtop management. Propose newwaystoimprovetheserviceorprocedureforthePBSA clients Comply with all applicable legal, regulatory and internal compliance requirements including, but not limited to, Group CompliancePolicies andProcedures(AML&CTF,SanctionsPolicy,DataProtectionPolicy,FraudControl Policy, Whistle Blowing Policy, Conflict of Interest and Insider Dealing Policy). Understand andeffectivelyperform yourroleundertheThreeLinesofDefenseprincipleto identifymeasure, monitor, manage and report risks. Ensure systematicgoodoutcomesforclientsinaccordancewithConductRisk policy. Support theframework ofRCSA,KRI,Incidentreportingandremediation,asappropriate,inaccordancewith the Operational Risk Management requirements. Maintain appropriateknowledgetoensurefullqualificationtoundertakethe role. Complete allmandatorytrainingprovidedbytheBank,attain,andmaintaintherequiredlevelsof competence. Attend mandatory(internalandexternal)seminarsasinstructedbythe Bank. Ensure highstandardsofdataprotectionandconfidentialitytosafeguardcommerciallysensitive information. Maintaining utmost confidentiality concerning customer and internal bank information obtained during the course of businessandprovidesuchinformationonaneedtoknowbasisonlytoSeniorManagementofQNB,Auditand Compliance functions, and relevant Regulators. Maintain highprofessionalstandardstoupholdQNB'sreputationandtostrengthenitsmarketleadership position. All other adhoc duties/ activities related to QNB that management might request from time to time QualificationsBachelor degreeUniversityGraduate/preferredwithaMajorinMarketing,Banking,Finance,Accounting, Economics, Business Administration or Information Technology (related field of study),At least2yearsofrelevantexperience,preferablywithinahighlyratedinternational bank.Required Special Skills Excellent oralandwrittencommunicationskills(includingreportwriting)inEnglish and Arabic. Good interpersonalandpresentation skills. Understanding oftherelevantlaws,regulations,and practices. Ability tomakedecisionsandfollowthroughwith initiatives. Personal integrityandself- management. Planning, organizing,andanalytical ability. Results oriented. Strong analyticalskillsandtheabilitytocommunicatebothverballyandinwritingwithalllevelsof management. Note: you will be required to attach the following: Resume / CV Copy of Passport or QID Copy of Education Certificate