Home Saudi Arabia Customer Services Manager
Home Saudi Arabia Customer Services Manager
Customer Services Manager
Job details
Contract typeRegular / PermanentWho We Arewe have been acting in support of our clients and partners to deliver essential services that protect and improve the quality of life wherever we operate.United by a passion for our work as well as our inclusive culture and team spirit, we innovate to conserve water and create value from wastes, in the form of recycled materials and energy. We promote and implement responsible behavior, more efficient technologies and circular solutions to recycle and make the best possible use of the finite resources of the Earth.SUEZ Middle East HQ is looking for an enthusiastic and driven individual to enrich our Business Development Team. Based in Dubai, this pivotal role will contribute significantly to the strategic expansion of SUEZ's operations across the Middle East and Central Asia. We are seeking a dynamic professional who is eager to drive our development initiatives and foster meaningful relationships in these key regions for the Group.What You Will Be Doing Ensure that NWC succeeds in its transformation into a more âcustomer-focusedâ organization and is responsible â at branch level for the development and implementation of the Customer Services Management Plan and related Enabling Projects. Improve all customer-related processes at branch level: Ensure branch customer database quality and completion. Review and improve all customer-related procedures, internal and external, from meter installation to bill recovery. Review and improve existing branch Customer Service procedures and the Customer Contact Center, including systems, processes and training programs, and define additional needs. Prepare the CRM strategy, identify customer-related business issues and implement solutions through specific action plans.Collaborate with other departments to develop and implement intra-company systems and technology such as GIS, Workflow Management and Call Centre.Advice and recommend on tariff structures for service levels, connections, availability charges.Work with relevant Experts and NWC Departments to manage reduction in commercial NRW. In coordination with several departments, contribute to the implementation of Enabling Projects and other projects at branch level Define the training and technical assistance needs for NWC staff in these fields, work closely with HR and the technical teams to provide these. Monitor, measure and report on the results. Ensure a smooth transition in the beginning of the contract in his/her areas of responsibility. Support the definition on H&S procedures and action plan and ensure implemented at the branch. Lead the implementation of new management processes and tools at branch level.Who We Are Looking ForBSc Engineering Degree or Business schoolSenior Expert with 10 years of proven and recognized experience in all the components of customer services from metering to debt recovery, including customer care and commercial non-revenue water.Water industry experience: 5 yearsFunctional experience in their area: 5 yearsManagement experience related to this position: 5 yearsBU: Water Division - Water Middle East
Apply safely
To stay safe in your job search, information on common scams and to get free expert advice, we recommend that you visit SAFERjobs, a non-profit, joint industry and law enforcement organization working to combat job scams.
Hiring company
Confidential
-
Customer Service Diploma Level 3 London Institute of Business & ManagementAED 61
AED 624Duration: Upto 12 Hours -
AED 999
AED 1,998Duration: Upto 125 Hours
Similiar Jobs that might interest you
Customer Service Coordinator
Weatherford... deliver exceptional customer service. The Customer ... customer satisfaction. Coordinate with Dispatcher & Ops. Coordinator ...
Saudi Arabia - Khobar 16 days ago
Service Specialist I-WellDynamics
Halliburton... applications engineering and service coordinator to prepare ... process. Demonstrates customer service, negotiation and ...
Saudi Arabia 16 days ago
Service Coordinator / Tool coordinator
NES Fircroft... services) company in Saudi Arabia. "Service Coordinator / Tool coordinator ... levels. Ensures customer satisfaction with ...
Saudi Arabia 16 days ago
Service Operator I - Coiled Tubing
Halliburton... services in accordance with Customer ...
Saudi Arabia 16 days ago
Service Supervisor I - Coiled Tubing
Halliburton... coordinate the activities of service ...
Saudi Arabia 16 days ago
Service Supervisor II - Well Control/HWO
Halliburton... Coordinates and directs the activities of subordinate supervisors, service ...
Saudi Arabia 16 days ago
Service Supervisor I - Well Control/HWO
Halliburton... Coordinates and directs the activities of service ...
Saudi Arabia 16 days ago
Management & Professional Trainer
Saudi AramcoAramco energizes the world economy. Aramco occupies a unique position in the global energy industry. We are the world' ...
Saudi Arabia 16 days ago
Management & Professional Trainer
Saudi Aramco (ASC)Aramco energizes the world economy. Aramco occupies a unique position in the global energy industry. We are the world' ...
Saudi Arabia 16 days ago
Manager Mega Projects
Saudi Aramco (ASC)... , etc. Review of project schedule, coordinate and monitor the assigned project ...
Saudi Arabia 16 days ago
Manager Mega Projects
Saudi Aramco... , etc. Review of project schedule, coordinate and monitor the assigned project ...
Saudi Arabia 16 days ago
Manager Of Mega Programs
Saudi Aramco (ASC)... , etc. Review of project schedule, coordinate and monitor the assigned project ...
Saudi Arabia 16 days ago
Manager Of Mega Programs
Saudi Aramco... , etc. Review of project schedule, coordinate and monitor the assigned project ...
Saudi Arabia 16 days ago
Account Manager - Wireline & Completion
Weatherford... the requirements for high quality customer service Excellent customer relationship skills. Sufficient business ...
Saudi Arabia - Khobar 16 days ago
Technical Sales Manager - Wireline
Weatherford... personnel • Supports and coordinates the [technical PL] ... for high quality customer service • Collaborative team player • ...
Saudi Arabia - Khobar 16 days ago
Power Service Technician
Saudi Aramco (ASC)... to excellence and customer satisfaction. Your primary ... restores equipment to service. Education & Experience Requirements ...
Saudi Arabia 16 days ago
Why are you reporting this job?
Job has expired Cannot view this pageAlternatively, you may click on the link below or copy/paste it into your browser.
https://en-sa.whatjobs.com/coopob__cpl___2020_1854120__2203?utm_source=2203&utm_medium=feed&keyword=Customer-Services-Manager&location=Mecca&geoID=1098