Job details
社名 社名非公開 職種 ITプロジェクトマネージャー 業務内容
The Network Infrastructure Business Group Customer Delivery team in Japan requires a customer facing CARE Project Manager to for the multiple accounts of the NI Enterprise business & JCOM business and will represent company in front of the customer. He/she will be fully accountable for executing the CARE contracts within his/her scope, interfacing with support teams and ensuring flawless execution of CARE services to achieve high levels of Customer satisfaction.Key Tasks and Responsibilities:・Ensures and monitors that Care contractual commitments are met and maintained, regularly reviewed and agreed with customer. Looks continuously for service quality and customer satisfaction improvement.・Leads Care contract lifecycle, ensuring proper and timely completion of the following:1/ contract handover from Sales and/or Delivery to Care phase,2/ care delivery team readiness (including 3rd party support services ); and3/ contract renewal (or extension) and closure.・Acts as primary interface towards the customer for activities and issues related to the scope of owned Care contracts, including customer complaints, corrective actions and changing requirements.・Builds customer intimacy and trust, contributing to identification and creation of up-selling opportunities・Contributes to pre-sales and sales/tendering processes into Care deals plan phase.・Provides accurate financial forecast and financial internal reporting of owned Care contracts.・Monitors and controls that the contract deliverables are provided within the approved budget, profitability forecast, planned scope and expected quality. Takes corrective actions for underperforming contracts.・Ensures Care services revenue recognition (ensuring proper purchase orders booking and triggering invoicing process)・Guarantees that data quality in all Care information systems reflects reliably the contract obligations, even including customer entitlement, contractual state of customer installed base and care financials.・Prepares and executes an effective communication plan to customer and to all relevant internal stakeholders. Ensures proactive communication of relevant information for set-up and continuity of services (e.g. Care plan, End Of Life / End Of Services and retrofits).・Contributes to the agreed support processes (i.e. approves, tailors and communicates customer outages reports; triggers management escalation process; may take the lead in customer communication in case of severe incidents and outages)][ 求められる経験 Qualifications In addition to the requirements of the Care Customer PM job specification above the following qualifications and experience are required for this role: · 5+ years of proven track record of service management for Telecommunications Industry as customer interface · Experience of projects from the IP Optics and Fixed Networks product portfolio · Knowledge and experience of the Japanese Telco market · Good understanding of commercial management, in particular contract and project financial management. · University degree · ITIL® Certifications preferred · Strong communication and interpersonal relationship skills · Strong customer relationship and reporting skills · Strong negotiation skills · Must be able to work under pressure and demanding environment · Preferred to have experience working in international environment · Strong writing / speaking English skills · Native writing / speaking Japanese skills 保険 健康保険,厚生年金保険,介護保険,雇用保険,労災保険 待遇・福利厚生 - 休日休暇 日曜日,土曜日,祝日 - 給与 年収800 ～ 1,100万円 賞与 12.5% show more
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He/she will be fully accountable for executing the CARE contracts within his/her scope, interfacing with support teams and ensuring flawless execution of CARE services to achieve high levels of Customer satisfaction.Key Tasks and Responsibilities:・Ensures and monitors that Care contractual commitments are met and maintained, regularly reviewed and agreed with customer. Looks continuously for service quality and customer satisfaction improvement.・Leads Care contract lifecycle, ensuring proper and timely completion of the following:1/ contract handover from Sales and/or Delivery to Care phase,2/ care delivery team readiness (including 3rd party support services ); and3/ contract renewal (or extension) and closure.・Acts as primary interface towards the customer for activities and issues related to the scope of owned Care contracts, including customer complaints, corrective actions and changing requirements.・Builds customer intimacy and trust, contributing to identification and creation of up-selling opportunities・Contributes to pre-sales and sales/tendering processes into Care deals plan phase.・Provides accurate financial forecast and financial internal reporting of owned Care contracts.・Monitors and controls that the contract deliverables are provided within the approved budget, profitability forecast, planned scope and expected quality. Takes corrective actions for underperforming contracts.・Ensures Care services revenue recognition (ensuring proper purchase orders booking and triggering invoicing process)・Guarantees that data quality in all Care information systems reflects reliably the contract obligations, even including customer entitlement, contractual state of customer installed base and care financials.・Prepares and executes an effective communication plan to customer and to all relevant internal stakeholders. Ensures proactive communication of relevant information for set-up and continuity of services (e.g. Care plan, End Of Life / End Of Services and retrofits).・Contributes to the agreed support processes (i.e. approves, tailors and communicates customer outages reports; triggers management escalation process; may take the lead in customer communication in case of severe incidents and outages)][<p></p> 求められる経験 <br> Qualifications <br> In addition to the requirements of the Care Customer PM job specification above the following qualifications and experience are required for this role: <br>· 5+ years of proven track record of service management for Telecommunications Industry as customer interface <br>· Experience of projects from the IP Optics and Fixed Networks product portfolio <br>· Knowledge and experience of the Japanese Telco market <br>· Good understanding of commercial management, in particular contract and project financial management. <br>· University degree <br>· ITIL® Certifications preferred <br>· Strong communication and interpersonal relationship skills <br>· Strong customer relationship and reporting skills <br>· Strong negotiation skills <br>· Must be able to work under pressure and demanding environment <br>· Preferred to have experience working in international environment <br>· Strong writing / speaking English skills <br>· Native writing / speaking Japanese skills <p></p> 保険 <br> 健康保険,厚生年金保険,介護保険,雇用保険,労災保険 <p></p> 待遇・福利厚生 <br>-<p></p> 休日休暇 <br> 日曜日,土曜日,祝日 <br>-<p></p> 給与 <br> 年収800 ～ 1,100万円 <p></p> 賞与 <br>12.5%<br> show more', 'course_qualifications' => null, 'global_location_id' => '108', 'gender' => '0', 'baseSalary' => null, 'salary_duration' => 'Monthly', 'job_type' => 'Full time', 'salaryFrom' => null, 'salaryTo' => null, 'currency_id' => null, 'hide_salary' => '0', 'benefits' => null, 'salary_type_id' => null, 'travel_type_id' => null, 'travel_id' => null, 'education_id' => null, 'education_background' => null, 'language_id' => null, 'position_level_id' => null, 'position_type' => null, 'number_of_staffs_mange' => null, 'experiance' => null, 'sales_experience' => null, 'sales_focus' => null, 'sales_cycle_id' => null, 'reporting_to' => null, 'otherAssignments' => null, 'otherConsiderations' => null, 'ideal_candidate' => null, 'company_info' => null, 'company_id' => '40087', 'company_name' => 'Randstad', 'external_apply_url' => 'https://jp.jooble.org/external/-3869726290525954125?cpc=d0FU&utm_source=affiliate&utm_medium=laimoon_organic_jp&extra_ars_request_id=cc707534edc5ad373c823425aa40f453', 'external_short_url' => '3869726290525954125', 'apply_url' => null, 'contributed' => '0', 'created' => '2024-05-08 04:22:28', 'published' => '2024-05-08 04:22:28', 'closed_time' => null, 'updated' => '0000-00-00 00:00:00', 'hideCompany' => null, 'hide_contact_info' => '0', 'application_count' => '0', 'closed' => '0', 'draft' => '0', 'rejected' => '0', 'deleted' => '0', 'moderated' => '1', 'boosted' => '0', 'rejectnote' => null, 'job_extended' => '0', 'purchased' => '0', 'seeder_id' => '113', 'source_id' => 'jooble', 'course_keywords' => null, 'shortlist_magic_applied' => '0', 'shortlist_magic_keywords' => null, 'living_in' => '0', 'age_limit' => null, 'is_managerial' => '0', 'application_email' => null, 'quality_score' => null, 'reopened' => '0', 'quality_type' => 'White', 'promoted' => '0' ), 'Recruiter' => array( 'first_name' => 'Jooble Jobs', 'last_name' => null, 'recruiter_type' => 'company' ), 'GlobalLocation' => array( 'id' => '108', 'display_name' => 'Japan', 'name_ar' => null, 'country_id' => '107', 'Country' => array( [maximum depth reached] ) ), 'Company' => array( 'id' => '40087', 'name' => 'Randstad', 'website' => 'https://www.randstad.in', 'verified' => '0', 'photo' => '59d42d7c-ebc0-4ede-a989-02a80a00004d_Randstad.png', 'details' => '<p>Consulting/Outsourcing world wide in renounce organizations. 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Look no further than this fantastic Scrum and Agile Essentials online course.<br /> <br /> Throughout this outstanding Scrum and Agile course you’ll be transformed into a project management champion! If you would like to master a project management process which is flexible and can be applied to any industry, Scrum and Agile are the answer! This online scrum and Agile course will focus on leadership, communication, and streamlining your tasks. You’ll become a Scrum Master with this online course, and will be able to transform the way your organisation performs projects.<br /> <br /> Working as a Scrum Master you’ll have the tools to maximise your team’s efforts towards goals, and will be able to remove any obstacles in their way. During this online Scrum and Agile course you’ll learn how to execute the agile methodology, and will be expertly trained in implementing it. 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Microsoft Office Specialist (MOS) - Microsoft Excel will help you arm yourself with the qualities you need to work towards your dream job.<br /> <br /> Study the Microsoft Office Specialist (MOS) - Microsoft Excel training course online with Janets through our online learning platform and take the first steps towards a successful long-term career. The Microsoft Office Specialist (MOS) - Microsoft Excel course will allow you to enhance your CV, impress potential employers, and stand out from the crowd.<br /> <br /> The Microsoft Office Specialist (MOS) - Microsoft Excel is incredibly great value and allows you to study at your own pace. With full course access for one year, you can complete the Microsoft Office Specialist (MOS) - Microsoft Excel when it suits you. Access the Microsoft Office Specialist (MOS) - Microsoft Excel course modules from any internet-enabled device, including computers, tablets, and smartphones.<br /> <br /> The Microsoft Office Specialist (MOS) - Microsoft Excel course is designed to increase your employability and equip you with everything you need to be a success. Enrol on the Microsoft Office Specialist (MOS) - Microsoft Excel now and start learning instantly!<br /> <br /> <strong>Course Content</strong> <ul> <li>Microsoft Excel Beginners</li> <li>Getting Started With Microsoft Office Excel 2016</li> <li>Performing Calculations</li> <li>Modifying A Worksheet</li> <li>Formatting A Worksheet</li> <li>Printing Workbooks</li> <li>Managing Workbooks</li> <li>Workbooks - Microsoft Excel Beginners</li> <li>Microsoft Excel Intermediate</li> <li>Working With Functions</li> <li>Working With Lists</li> <li>Analyzing Data</li> <li>Visualizing Data With Charts</li> <li>Using PivotTables And PivotCharts</li> <li>Workbooks - Microsoft Excel Intermediate</li> <li>Microsoft Excel Advanced</li> <li>Working With Multiple Worksheets And Workbooks</li> <li>Using Lookup Functions And Formula Auditing</li> <li>Sharing And Protecting Workbooks</li> <li>Automating Workbook Functionality</li> <li>Creating Sparklines And Mapping Data</li> <li>Forecasting Data</li> <li>Workbooks - Microsoft Excel Advanced</li> </ul> <br /> <strong>What You Get Out Of Studying Microsoft Office Specialist (MOS) - Microsoft Excel With Janets</strong> <ul> <li>Free PDF certificate upon successful completion of the Microsoft Office Specialist (MOS) - Microsoft Excel</li> <li>Full one-year access to Microsoft Office Specialist (MOS) - Microsoft Excel Course materials</li> <li>Instant assessment results with the Microsoft Office Specialist (MOS) - Microsoft Excel</li> <li>No hidden fees with the Microsoft Office Specialist (MOS) - Microsoft Excel</li> <li>Full tutor support available from Monday to Friday with the Microsoft Office Specialist (MOS) - Microsoft Excel</li> <li>Study the Microsoft Office Specialist (MOS) - Microsoft Excel at your own pace</li> <li>Benefit from instant feedback through mock exams and multiple-choice assessments</li> <li>Gain a complete understanding of Microsoft Office Specialist (MOS) - Microsoft Excel</li> <li>Accessible, informative modules taught by expert instructors</li> <li>Get 24/7 help or advice from our email and live chat teams with the Microsoft Office Specialist (MOS) - Microsoft Excel</li> <li>Study the Microsoft Office Specialist (MOS) - Microsoft Excel in your own time through your computer, tablet or mobile device</li> <li>Improve your chance of gaining professional skills and better earning potential by completing the Microsoft Office Specialist (MOS) - Microsoft Excel</li> </ul> <br /> <strong>Description </strong><br /> <br /> The Microsoft Office Specialist (MOS) - Microsoft Excel training course is delivered through Janets' online learning platform. 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Complete the Microsoft Office Specialist (MOS) - Microsoft Excel and gain an industry-recognised qualification that will help you excel in finding your ideal job.<br /> <br /> <strong>Certification</strong><br /> <br /> All students who successfully complete the Microsoft Office Specialist (MOS) - Microsoft Excel course can instantly download their free e-certificate. You can also purchase a hard copy of the Microsoft Office Specialist (MOS) - Microsoft Excel course certificate, which will be delivered.<br /> ', 'outline' => '', 'who_should_take_this_course' => '', 'career_path' => 'Microsoft Office Specialist,Microsoft Office Expert,Excel Expert', 'eligibility' => 'This course is available to all learners, of all academic backgrounds. 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He/she will be fully accountable for executing the CARE contracts within his/her scope, interfacing with support teams and ensuring flawless execution of CARE services to achieve high levels of Customer satisfaction.Key Tasks and Responsibilities:・Ensures and monitors that Care contractual commitments are met and maintained, regularly reviewed and agreed with customer. Looks continuously for service quality and customer satisfaction improvement.・Leads Care contract lifecycle, ensuring proper and timely completion of the following:1/ contract handover from Sales and/or Delivery to Care phase,2/ care delivery team readiness (including 3rd party support services ); and3/ contract renewal (or extension) and closure.・Acts as primary interface towards the customer for activities and issues related to the scope of owned Care contracts, including customer complaints, corrective actions and changing requirements.・Builds customer intimacy and trust, contributing to identification and creation of up-selling opportunities・Contributes to pre-sales and sales/tendering processes into Care deals plan phase.・Provides accurate financial forecast and financial internal reporting of owned Care contracts.・Monitors and controls that the contract deliverables are provided within the approved budget, profitability forecast, planned scope and expected quality. Takes corrective actions for underperforming contracts.・Ensures Care services revenue recognition (ensuring proper purchase orders booking and triggering invoicing process)・Guarantees that data quality in all Care information systems reflects reliably the contract obligations, even including customer entitlement, contractual state of customer installed base and care financials.・Prepares and executes an effective communication plan to customer and to all relevant internal stakeholders. Ensures proactive communication of relevant information for set-up and continuity of services (e.g. Care plan, End Of Life / End Of Services and retrofits).・Contributes to the agreed support processes (i.e. approves, tailors and communicates customer outages reports; triggers management escalation process; may take the lead in customer communication in case of severe incidents and outages)][<p></p> 求められる経験 <br> Qualifications <br> In addition to the requirements of the Care Customer PM job specification above the following qualifications and experience are required for this role: <br>· 5+ years of proven track record of service management for Telecommunications Industry as customer interface <br>· Experience of projects from the IP Optics and Fixed Networks product portfolio <br>· Knowledge and experience of the Japanese Telco market <br>· Good understanding of commercial management, in particular contract and project financial management. <br>· University degree <br>· ITIL® Certifications preferred <br>· Strong communication and interpersonal relationship skills <br>· Strong customer relationship and reporting skills <br>· Strong negotiation skills <br>· Must be able to work under pressure and demanding environment <br>· Preferred to have experience working in international environment <br>· Strong writing / speaking English skills <br>· Native writing / speaking Japanese skills <p></p> 保険 <br> 健康保険,厚生年金保険,介護保険,雇用保険,労災保険 <p></p> 待遇・福利厚生 <br>-<p></p> 休日休暇 <br> 日曜日,土曜日,祝日 <br>-<p></p> 給与 <br> 年収800 ～ 1,100万円 <p></p> 賞与 <br>12.5%<br> show more', 'course_qualifications' => null, 'global_location_id' => '108', 'gender' => '0', 'baseSalary' => null, 'salary_duration' => 'Monthly', 'job_type' => 'Full time', 'salaryFrom' => null, 'salaryTo' => null, 'currency_id' => null, 'hide_salary' => '0', 'benefits' => null, 'salary_type_id' => null, 'travel_type_id' => null, 'travel_id' => null, 'education_id' => null, 'education_background' => null, 'language_id' => null, 'position_level_id' => null, 'position_type' => null, 'number_of_staffs_mange' => null, 'experiance' => null, 'sales_experience' => null, 'sales_focus' => null, 'sales_cycle_id' => null, 'reporting_to' => null, 'otherAssignments' => null, 'otherConsiderations' => null, 'ideal_candidate' => null, 'company_info' => null, 'company_id' => '40087', 'company_name' => 'Randstad', 'external_apply_url' => 'https://jp.jooble.org/external/-3869726290525954125?cpc=d0FU&utm_source=affiliate&utm_medium=laimoon_organic_jp&extra_ars_request_id=cc707534edc5ad373c823425aa40f453', 'external_short_url' => '3869726290525954125', 'apply_url' => null, 'contributed' => '0', 'created' => '2024-05-08 04:22:28', 'published' => '2024-05-08 04:22:28', 'closed_time' => null, 'updated' => '0000-00-00 00:00:00', 'hideCompany' => null, 'hide_contact_info' => '0', 'application_count' => '0', 'closed' => '0', 'draft' => '0', 'rejected' => '0', 'deleted' => '0', 'moderated' => '1', 'boosted' => '0', 'rejectnote' => null, 'job_extended' => '0', 'purchased' => '0', 'seeder_id' => '113', 'source_id' => 'jooble', 'course_keywords' => null, 'shortlist_magic_applied' => '0', 'shortlist_magic_keywords' => null, 'living_in' => '0', 'age_limit' => null, 'is_managerial' => '0', 'application_email' => null, 'quality_score' => null, 'reopened' => '0', 'quality_type' => 'White', 'promoted' => '0' ), 'Recruiter' => array( 'first_name' => 'Jooble Jobs', 'last_name' => null, 'recruiter_type' => 'company' ), 'GlobalLocation' => array( 'id' => '108', 'display_name' => 'Japan', 'name_ar' => null, 'country_id' => '107', 'Country' => array( 'name' => 'Japan', 'id' => '107', 'slug' => 'japan', 'code' => 'JP' ) ), 'Company' => array( 'id' => '40087', 'name' => 'Randstad', 'website' => 'https://www.randstad.in', 'verified' => '0', 'photo' => '59d42d7c-ebc0-4ede-a989-02a80a00004d_Randstad.png', 'details' => '<p>Consulting/Outsourcing world wide in renounce organizations. 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Hiring company
Randstad
Consulting/Outsourcing world wide in renounce organizations. Transforming the world of work since 1960
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