Job details
Stefanini Group is hiring! Exciting opportunity awaits, let us help you get started! Click Apply Now or you may call: 248 263 3904 or email: Hiteshkumar.bhatnagar@stefanini.com Open to W2 candidates We are seeking an IT Application Support Specialist for a key client of ours in a long-term position. This position is 100% remote. In this role you will triage single user issues to gather data, replicate the experience and document findings for further troubleshooting. Responsibilities :
- Troubleshooting and provide solutions for technical questions and issues or routes to appropriate escalation group
- Maintain an understanding of the functional aspects of the application(s) from a business and user perspective including: purpose, capabilities, limitations and use within the business
- Perform UAT and QA functions for new software releases as time permits
- Effectively use all support tools available and demonstrates knowledge of available resources
- Participate in operations calls, reporting current trends/issues to drive continuous improvement of process and user experience
- Update ticketing system with accurate information in a timely manner to maintain or improve upon SLAs
- Create and maintains technical documentation that can be used by service desk to resolve user escalations upon first contact or used by end users directly
- Identify opportunities to shift the resolution of user issues to the closest level of first contact
- Rotation shifts for on-call and weekend support required
- Ability to work flexible hours/schedules during times of increased business activity
- Onboarding of new processes, procedures, related to new applications and services by partnering with project/product leadership to ensure repeatable predictable outcomes for Operations support team members
- Provide time critical updates to IT, business, and vendor contacts during and after major incident response
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true, 'profileInfo' => array( 'locations' => array( (int) 2 => 'UAE' ), 'searchKey' => '', 'guest' => (int) 1, 'jobCount' => '7308', 'contributedJobCount' => '24', 'courseCount' => null ), 'environment' => 'production', 'langUrlPrefix' => '', 'langUrl' => 'https://jobs.laimoon.com/', 'themeUrl' => 'https://jobs.laimoon.com/', 'siteUrl' => 'https://jobs.laimoon.com/', 'staticUrl' => 'https://cdn.laimoon.com/jobs/', 'langCode' => 'en', 'pageScripts' => array( (int) 0 => 'page_script' ), 'pageName' => 'externalview', 'courseUrl' => 'https://courses.laimoon.com/', 'onlineCourses' => array(), 'job' => array( 'Job' => array( 'id' => '43542468', 'contact_id' => '3773199', 'recruiter_id' => '74726', 'job_function_id' => null, 'title' => 'IT Application Support Specialist', 'vacancies' => null, 'job_type_id' => null, 'description' => null, 'pay_status' => 'Free', 'external_job_description' => '<p><strong> Stefanini Group is hiring!</strong><p> Exciting opportunity awaits, let us help you get started!</p><p> Click <u> Apply Now </u> or you may call: <p>248 263 3904</p> or email: <p> Hiteshkumar.bhatnagar@stefanini.com </p> <br> Open to W2 candidates <p></p><p> We are seeking an <b> IT </b> <b> Application Support Specialist </b> for a key client of ours in a long-term position. This position is 100% remote. 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'<p><strong> Stefanini Group is hiring!</strong><p> Exciting opportunity awaits, let us help you get started!</p><p> Click <u> Apply Now </u> or you may call: <p>248 263 3904</p> or email: <p> Hiteshkumar.bhatnagar@stefanini.com </p> <br> Open to W2 candidates <p></p><p> We are seeking an <b> IT </b> <b> Application Support Specialist </b> for a key client of ours in a long-term position. This position is 100% remote. In this role you will triage single user issues to gather data, replicate the experience and document findings for further troubleshooting. </p><p></p><p><b> Responsibilities </b> : </p><ul><li> Troubleshooting and provide solutions for technical questions and issues or routes to appropriate escalation group </li><li> Maintain an understanding of the functional aspects of the application(s) from a business and user perspective including: purpose, capabilities, limitations and use within the business </li><li> Perform UAT and QA functions for new software releases as time permits </li><li> Effectively use all support tools available and demonstrates knowledge of available resources </li><li> Participate in operations calls, reporting current trends/issues to drive continuous improvement of process and user experience </li><li> Update ticketing system with accurate information in a timely manner to maintain or improve upon SLAs </li><li> Create and maintains technical documentation that 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IT Application Support Specialist at Stefanini. Please apply or share https://jobs.laimoon.com/jobs/externalview/43542468' $emailText = 'Hiring now! IT Application Support Specialist at Stefanini. Please apply or share by clicking here https://jobs.laimoon.com/jobs/externalview/43542468' $sCompanyName = false $csaSearchKey = 'IT Application Support Specialist' $jobDetails = 'job details' $btn_text = 'Apply on company website' $confidentialExists = false $showCompany = (int) 1 $mainCheck = (int) 1 $confidentialThumbClass = '' $cdnImageThumbPath = 'https://cdn.laimoon.com/profileimages/thumbnail/' $companyPageTitle = 'Stefanini'include - APP/View/Jobs/externalview.ctp, line 206 View::_evaluate() - CORE/Cake/View/View.php, line 948 View::_render() - CORE/Cake/View/View.php, line 910 View::render() - CORE/Cake/View/View.php, line 471 Controller::render() - CORE/Cake/Controller/Controller.php, line 948 Dispatcher::_invoke() - CORE/Cake/Routing/Dispatcher.php, line 194 Dispatcher::dispatch() - CORE/Cake/Routing/Dispatcher.php, line 162 [main] - APP/webroot/index.php, line 115
Hiring company
Stefanini
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