Job details
Stefanini Group is hiring! Exciting opportunity awaits, let us help you get started! Click Apply now or you may call: (248) 728-2611 / email: palak.agrawal@stefanini.com for faster processing! The Level 2 Team is considered the face of IT and for our clients the window to the wider technology groups. Its responsibilities lie predominately in resolving BAU tickets created by the Level 1 Team and reacting to escalations. Individual team members will attend a clients' desk to provide best-in-class technology support or use remote tools to assist clients in remote offices or who are working from home. Excellent communication and customer service skills are essential along with strong technical troubleshooting abilities.
- Provide swift and professional deskside IT support
- Perform on-site analysis, diagnosis, and resolution of desktop problems for clients, recommend and implement corrective solutions
- Install, configure, test, maintain, monitor, and troubleshoot client workstations, mobile devices and related hardware or software in order to deliver required deskside service levels
- Utilize the ticket management system to record, update and resolve tickets from the Helpdesk
- Collaborate with other support groups across global locations to help troubleshoot client issues
- Utilize tools for building, monitoring and troubleshooting client devices
- Participate in Disaster recovery testing exercises
- Upholding procedures for logging, reporting, and statistically monitoring desktop operations
- Write technical support and client documentation in form of Knowledgebase articles
- Meet or exceed expected customer service levels
- Other duties as assigned by the Level 2 Support Manager
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=> array([maximum depth reached]) ) ), 'job' => array( 'Job' => array( 'id' => '43542264', 'contact_id' => '3773199', 'recruiter_id' => '74726', 'job_function_id' => null, 'title' => 'Desktop Support Specialist', 'vacancies' => null, 'job_type_id' => null, 'description' => null, 'pay_status' => 'Free', 'external_job_description' => '<p><b> Stefanini Group is hiring!</b><p> Exciting opportunity awaits, let us help you get started!</p><p> Click Apply now or you may call: <p>(248) 728-2611</p> / email: <p> palak.agrawal@stefanini.com </p> for faster processing!<p></p><p> The Level 2 Team is considered the face of IT and for our clients the window to the wider technology groups. 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In today’s increasingly complex IT environment, a Windows certificate will prove your technical ability, and allow you to reach your full potential.<br /> <br /> <strong>Description</strong><br /> <br /> This online training course is comprehensive and designed to cover the key topics listed under the curriculum.<br /> <br /> <strong>Course Curriculum</strong><br /> <br /> 1: Installing,Upgrading And Migrating Windows 7<br /> 2: Deploying Windows 7 In The Enterprise<br /> 3: Enterprise Management In Windows 7<br /> 4: Configuring Hardware And Applications<br /> 5: Configuring Network Connectivity<br /> 6: Configuring Access To Resources<br /> 7: Configuring Mobile Computing<br /> 8: Configuring Security Options<br /> 9: Monitoring And Maintaining Systems<br /> 10: Configuring Backup And Recovery Options<br /> <br /> <strong>Course Duration:</strong><br /> <br /> You will have 12 Months access to your online study platform from the date you purchased the course <strong>(please be aware, this is not the official exam)</strong>. The course is self-paced so you decide how fast or slow the training goes. You can complete the course in stages revisiting the training at any time.<br /> <br /> <strong>Method of Assessment:</strong><br /> <br /> At the end of the course, learners will take an online multiple choice question assessment test <strong>(please be aware, this is not the official exam)</strong>. The online test is marked straight away, so you will know immediately if you have passed the course.<br /> <br /> <strong>Certification:</strong><br /> <br /> Successful candidates will be awarded a certificate for Microsoft TS: Configuring Windows 7.<br /> <br /> <strong>(This course is not included the official certificate)</strong><br /> ', 'outline' => null, 'who_should_take_this_course' => null, 'career_path' => 'Desktop Support,Windows 7 Specialist,Windows Consultant,Windows Administrator', 'eligibility' => 'Learners must be age 16 or over and should have a basic understanding of the English Language, numeracy, literacy, and ICT.', 'school' => 'Study 365', 'keywords' => 'Microsoft,Office,Windows', 'location' => 'Online', 'duration' => 'Upto 10 Hours', 'timing' => null, 'cost' => null, 'discount' => '85% off through Laimoon!', 'eligibility_criteria' => null, 'job_matching_keywords' => null, 'boosted' => '0', 'lang_code' => 'en', 'status' => 'active', 'auto_translated' => '0', 'objectives' => null, 'photo' => null, 'photo_cta' => null, 'video' => null ), 'Profile' => array() ), (int) 1 => array( 'Course' => array( 'id' => '97556', 'seeder_id' => '0', 'edited_seeder_id' => '0', 'edited_client_id' => '8080', 'title' => 'Microsoft 70-698-Installing and Configuring Windows 10', 'external_link' => 'https://www.globaledulink.co.uk/course/microsoft-70-698-installing-and-configuring-windows-10-live-practice-lab/', 'objectives' => null, 'photo_cta' => null, 'photo' => null, 'length' => '', 'next_session' => '', 'schedules' => null, 'duration' => 'Upto 22 Hours', 'base_duration' => '0', 'timing' => '', 'location' => 'Online', 'global_location_id' => '275', 'school' => 'Global Edulink', 'logo' => '', 'certificate_diploma' => 'yes', 'image' => '', 'brochure_url' => null, 'video' => '', 'cost' => '', 'price' => '109', 'price_enquiry' => '0', 'course_status' => 'Paid', 'base_price' => '143', 'nondiscounted_base_price' => '953.33', 'currency' => 'GBP', 'discount' => '85% Off for Laimoon Users!', 'free_trial_text' => null, 'laimoon_offer' => '1', 'summary' => '<strong>Overview</strong><br /> <br /> Would you like to achieve an excellent online accredited Microsoft qualification, which will demonstrate a high level of skill and knowledge? 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By completing the Practice Lab Lab tasks you will improve your practical skills in implementing Windows, configuring and supporting core services and managing and maintaining Windows 10.<br /> <br /> <strong>Description</strong><br /> <br /> <strong>Course Objectives:</strong> <ul> <li>Implement Windows (30–35%)</li> <li>Configure and Support Core Services (30–35%)</li> <li>Manage and Maintain Windows (30–35%)</li> </ul> <strong>Course Benefits:</strong> <ul> <li>Gain an accredited Microsoft qualification</li> <li>Access to excellent quality video tutorials</li> <li>Learners will be eligible for an NUS Discount Card</li> <li>One year’s access to the course</li> <li>Support by phone, live chat, and email</li> <li>Join a friendly online learning platform</li> </ul> <strong>COURSE CURRICULUM </strong><br /> <br /> <strong><em>Module 01 </em>:</strong> Implementing Virtual Hard Disk Boot and Windows PE<br /> <strong><em>Module 02 </em>:</strong> Understanding Windows ICD and Licensing<br /> <strong><em>Module 03 </em>:</strong> Implementing Windows 10 Main Features<br /> <strong><em>Module 04 </em>:</strong> Understanding Windows Media Creation Tool and Other Features<br /> <strong><em>Module 05 </em>:</strong> Managing Windows 10 User Interface<br /> <strong><em>Module 06 </em>:</strong> Installing Device Drivers<br /> <strong><em>Module 07 </em>:</strong> Managing Device Drivers<br /> <strong><em>Module 08 </em>:</strong> Implementing Storage Spaces<br /> <strong><em>Module 09 </em>:</strong> Configuring Disk Partitions and VHDs<br /> <strong><em>Module 10 </em>:</strong> Implementing Homegroups<br /> <strong><em>Module 11 </em>:</strong> Managing Printers and File System Security<br /> <strong><em>Module 12 </em>:</strong> Managing Windows Updates<br /> <strong><em>Module 13 </em>:</strong> Monitoring Windows System Performance<br /> <strong><em>Module 14 </em>:</strong> Managing Authorization and Authentication<br /> <strong><em>Module 15 </em>:</strong> Managing Windows Event Logs<br /> <strong><em>Module 16 </em>:</strong> Configure Advanced Management Tools<br /> <strong><em>Module 17 </em>:</strong> Configure Networking<br /> <strong><em>Module 18 </em>:</strong> Configuring Remote Assistance<br /> <strong><em>Module 19 </em>:</strong> Managing Windows Apps<br /> <strong><em>Module 20 </em>:</strong> Managing Windows with Remote Admin Tools<br /> <strong><em>Module 21 </em>:</strong> Configure System and Data Recovery<br /> <strong><em>Module 22 </em>:</strong> Configuring Virtual Private Networks<br /> <br /> <strong>Method of Assessment:</strong><br /> <br /> At the end of the course learners will be assessed by an official exam. 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Look no further than this fantastic 70-698 Installing and Configuring Windows 10 Practice Lab course.<br /> <br /> Microsoft Practice Lab courses demonstrate a high level of skill, and have been expertly created for IT professionals who hope to become certified. To gain a Microsoft certification, you’ll need to take a theory course, and a Practice Lab course. This Global Edulink 70-698 Practice Lab will provide excellent training which will guarantee your success in your chosen exam. For those hoping to take the 70-698 exam, this Practice Lab is a must.<br /> The 70-698 Practice Lab will provide you with the necessary platform to gain hands on skills in installing and configuring Microsoft Windows 10. By completing the Practice Lab Lab tasks you will improve your practical skills in implementing Windows, configuring and supporting core services and managing and maintaining Windows 10.<br /> <br /> <strong>Description</strong><br /> <br /> <strong>Course Objectives:</strong> <ul> <li>Implement Windows (30–35%)</li> <li>Configure and Support Core Services (30–35%)</li> <li>Manage and Maintain Windows (30–35%)</li> </ul> <strong>Course Benefits:</strong> <ul> <li>Gain an accredited Microsoft qualification</li> <li>Access to excellent quality video tutorials</li> <li>Learners will be eligible for an NUS Discount Card</li> <li>One year’s access to the course</li> <li>Support by phone, live chat, and email</li> <li>Join a friendly online learning platform</li> </ul> <strong>COURSE CURRICULUM </strong><br /> <br /> <strong><em>Module 01 </em>:</strong> Implementing Virtual Hard Disk Boot and Windows PE<br /> <strong><em>Module 02 </em>:</strong> Understanding Windows ICD and Licensing<br /> <strong><em>Module 03 </em>:</strong> Implementing Windows 10 Main Features<br /> <strong><em>Module 04 </em>:</strong> Understanding Windows Media Creation Tool and Other Features<br /> <strong><em>Module 05 </em>:</strong> Managing Windows 10 User Interface<br /> <strong><em>Module 06 </em>:</strong> Installing Device Drivers<br /> <strong><em>Module 07 </em>:</strong> Managing Device Drivers<br /> <strong><em>Module 08 </em>:</strong> Implementing Storage Spaces<br /> <strong><em>Module 09 </em>:</strong> Configuring Disk Partitions and VHDs<br /> <strong><em>Module 10 </em>:</strong> Implementing Homegroups<br /> <strong><em>Module 11 </em>:</strong> Managing Printers and File System Security<br /> <strong><em>Module 12 </em>:</strong> Managing Windows Updates<br /> <strong><em>Module 13 </em>:</strong> Monitoring Windows System Performance<br /> <strong><em>Module 14 </em>:</strong> Managing Authorization and Authentication<br /> <strong><em>Module 15 </em>:</strong> Managing Windows Event Logs<br /> <strong><em>Module 16 </em>:</strong> Configure Advanced Management Tools<br /> <strong><em>Module 17 </em>:</strong> Configure Networking<br /> <strong><em>Module 18 </em>:</strong> Configuring Remote Assistance<br /> <strong><em>Module 19 </em>:</strong> Managing Windows Apps<br /> <strong><em>Module 20 </em>:</strong> Managing Windows with Remote Admin Tools<br /> <strong><em>Module 21 </em>:</strong> Configure System and Data Recovery<br /> <strong><em>Module 22 </em>:</strong> Configuring Virtual Private Networks<br /> <br /> <strong>Method of Assessment:</strong><br /> <br /> At the end of the course learners will be assessed by an official exam. 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Desktop Support Specialist at Stefanini. Please apply or share https://jobs.laimoon.com/jobs/externalview/43542264' $emailText = 'Hiring now! Desktop Support Specialist at Stefanini. 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Hiring company
Stefanini
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