End User Support Engineer

We are currently seeking a highly skilled End-User Support Engineer for our top tier global investment banking client. If you thrive in a challenging environment and possess a strong technical background, we encourage you to apply.  Responsibilities:

• Provide reliable systems support for our trading floor, ensuring seamless operation throughout the working day.
• Efficiently administer and maintain all hardware and software technologies comprising our systems infrastructure, utilized by APAC
• Perform daily, weekly, and monthly data backups for both user data and critical system data.
• Contribute to the implementation of global and local system projects, actively participating in initiatives such as price model upgrades, compliance and regulatory applications, and more.
• Collaborate closely with IT teams in New York and London 
• Engage with stakeholders, fostering relationships with key individuals both Infrastructure, Network, Application teams and vendors.

• Degree or equivalent qualification in a relevant discipline in Computer Science or Information Systems 
• Strong knowledge of MS Windows 10/11, MS Office applications, MS Domain Infrastructure, MS Server
• Knowledge of IT Security or Information Risk Management, Networking, and Cybersecurity is beneficial
• Previous experience working in banking/ finance/ trading floor environment 
• Familiarity with systems such as IPC DealerBoard, Bloomberg, Refinitiv Eikon, Citrix Remote Access, and iPhone operations is a plus.
• Strong communication skills, both verbal and written. Ability to work under pressure, enhance technical knowledge and stay up-to-date with the latest technology and trends.
• Proficiency in spoken and written English is required. Fluent in Cantonese is a big plus

• Opportunity to work at a global investment bank
• Hands on exposure with latest technologies on the market
• Competitive remuneration