Analyst - eBanking Client Support, Transaction Banking (Native Japanese)

Company Overview Mizuho has a long-term commitment to the Hong Kong market. With strong ties to Mizuho’s global network and a workforce of over 600 staff in Hong Kong, we are able to help corporations in Hong Kong to expand their business worldwide. Our clients primarily comprise Japanese and non-Japanese corporations (including those domiciled in the PRC), financial institutions, and government and quasi-government organizations. We provide a full spectrum of corporate banking services to our customers including syndicated loans, treasury, transaction banking, financial advisory, project finance, merger and acquisition, leveraged finance, and structured finance. Why Mizuho At Mizuho, we provide the stability of an international industry leader with the career trajectory of a growing business. Our steady, strategic growth gives our people at all levels rewarding degrees of responsibility and a richer work experience than a boutique firm or an established giant could offer alone. It is the local expertise of our employees that makes our global network so powerful. By collaborating with colleagues and clients who have your same ambition and drive, you can amplify your sphere of influence and base of knowledge as part of one of the largest—and growing—banks in the world. About the team The Cash Product Management Section is responsible for promoting local and global cash management service in East Asia. The team works closely with the sales team to identify potential product enhancement needs. It helps to strengthen Local Settlement service and Cross-border Cash Management Service in East Asia and support each branch for implementation of Head Office System and development of Local Settlement Service in East Asia. Role requirements

• To take care of Japanese clients support by on-site visit or phone
• To communicate with Japan and other branches/ helpdesk for customer request
• To prepare utilization report, customer notice, and user manual etc.
• To conduct regular system registration and document filing
• To assist supervisor in any ad-hoc Project for Internet Banking function level up

Essential Functions

• To provide client operational / technical support in Internet Banking
• To answer client's enquiry and resolve issue
• To be primary contact to support Internet Banking platform across the branches and Japan (Head office)

Competencies

• We are looking for candidate who is mature, to be able to work independently
• He/she is co-operative to be a team player with strong communication skill
• He/she is good at business correspondence
• He/she is tidy, organized and creative in preparing material

Work experience, education and skills

• Bachelor's Degree 
• At least 2 years' experience in client support in any industry of Japanese companies
• Experience in bank's IT department, or payment / deposit back office. Transaction Banking front office is desirable
• Fluent English and Native Japanese with good understanding of Japanese culture
• Interest in Cantonese is an asset
• Basic computerskills (MS Office Word, Excel, Powerpoint )
• Interest in VBA, data mapping is desirable

Application Please indicate your  current salary, expected salary and notice period on CV for the application. Mizuho Bank Limited Mizuho Bank, Ltd. in Hong Kong is an integral part of the Japan-based Mizuho Financial Group, Inc. (NYSE: MFG). The Mizuho group is a global financial services leader with offices in nearly 35 countries, approximately 55,000 employees, and assets of almost USD 2 trillion. Mizuho provides expertise in retail banking, corporate finance, investment banking, asset management, capital markets, and sales and trading, to help businesses develop and find new opportunities for growth. To learn more: Mizuho’s Commitment to Diversity and Inclusion As an organization we aim to achieve robust sustainable growth far into the future, and continue to create lasting value for our clients and the economies and communities in which we operate. Promoting equity of opportunity and having an inclusive culture – where diversity in all its forms is welcomed, varied perspective and values are incorporated into our daily working practices and decision making, and all employees feel a sense of belonging and are proud to work – are key to achieving this aim. We target to achieve the D&I goal through our three commitments : 1. Celebrate diversity 2. Promote work-life satisfaction 3. Create an inclusive culture Personal data collected will be kept in strict confidence, and will be used for recruitment purpose only.