Customer Service Officer to Senior Officer - up to 30k
Full time
at Robert Half Hong Kong
in
Hong Kong
Posted on May 8, 2024
Job details
The Company A well established insurance company is looking for couple of customer service officer to senior officer to join the call center. They provide excellent benefit and partially work from home policy. The Role
- Handle enquiries and requests
- Handle and resolve customer queries and requests via phone and email on products and services in a professional manner with tactful customer service skills.
- Provide support to management and recommend productivity/service improvements.
- Ensure accuracy and compliance of all requests to be completed with good quality standards.
- Support to management and recommend productivity/service improvements.
- Support ad-hoc tasks to achieve desired results of business needs.
- 2+ years of customer service experience
- HKDSE/HKCEE/ diploma qualification will be required
- Preferably worked previously in a call centre/ service centre environment
- Excellent telephone manner with good interpersonal skills
- Mature and pleasant personality
- Self-motivated and able to work independently
- Excellent service attitude and able to follow through on commitments to customers
- Good communication skills in Chinese
- Fresh Grad with intern working experiences is welcomed to apply the officer role
Apply safely
To stay safe in your job search, information on common scams and to get free expert advice, we recommend that you visit SAFERjobs, a non-profit, joint industry and law enforcement organization working to combat job scams.
