Assistant Client Service Manager (Enhanced Due Diligence) - Private Banking Department - Hang Seng Bank (HK)

Job description A Career with Hang Seng Bank Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages. Private Banking and Trust Services - Private Banking Department We are currently seeking a high caliber professional to join our department as Assistant Client Service Manager (Enhanced Due Diligence) . Principal Responsibilities

• Perform Enhanced Due Diligence (EDD) profile review for Private Banking customers (personal and entity clients) during account opening or regular review
• Engage in collecting detailed customer information and validating supporting document for updating clients' EDD profile and bank record
• Collaborate with frontline, operation and control teams to complete EDD profile at quality and up to Bank standard
• As gatekeeper to ensure each profile review and approval is completed within specified timelines

• University degree in a related discipline or other relevant qualifications
• Minimum 3 years' retail banking/ private banking experience, preferably with exposure to EDD process, retail banking/ private banking business and knowledge of related regulatory requirements and guidelines
• Strong attentiveness to detail, compliance and control orientation
• Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes
• Good communication and interpersonal skills, with sound knowledge of application software such as MS Excel
• Proficiency in both English and Chinese