Head of Card, Lending and Digital Fraud - Hang Seng Bank (HK)

A Career with Hang Seng Bank Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages. The WPB Chief of Staff function adds further strength to the management team as it plays a vital part in driving the formulation of business strategies and managing business performance. The team supports the business to grow revenues and profitability, while meeting de-risking objectives and maintaining an effective risk management framework. Key responsibilities cover the below areas: •Support formulation, agreement, and implementation of strategic plans for the business •Cost structure transformation and management to future proof the bank •Risk governance to support the management team in risk oversight and decision making •Provide oversight of fraud management and operations activities Should you join WPB Chief of Staff, you will have great exposure to the management of key business risk and opportunities. Equipped with experience and knowledge needed, you will have the opportunity to manage and coordinate cross-business activities in WPB, including interacting with and influencing management team across countries, regulators, and other stakeholders. All with an aim to ensure all processes, functions and services within the business are aligned to group policy and local regulations. Last but not least, you will be joining a large team working together to inspire and engage people, develop and communicate purpose led vision, and create an inclusive, high performing, customer-centric culture. We are currently seeking a high caliber professional to join our department as Head of Card, Lending and Digital Fraud. Principal responsibilities

• Leads a team of SMEs of card, lending and digital fraud who will own the design, maintain, development and implement fraud controls and/or act as SMEs into bank wide initiatives to ensure fraud risk and controls are adequately designed;
• Drives, designs and delivers the 1st party lending strategy for controls in HASE
• Delivers market level solutions whilst building out the multi-market platforms and effectively balancing the trade off between tactical and strategic delivery;
• Builds a clear roadmap of key capabilities needed to support growth across the business for the end to end management of fraud and customer experience i.e. cross Prevention, Detection, Respond & Remediation of fraud;
• Working with lines of business and Risk Owners develops and maintains a prioritised backlog of bank wide investment needed to address current and future requirements in line with the overarching strategy and business objectives;
• Research the wider industry for new and innovative new solutions that could benefit the Bank or its customers;
• Ensure benefits from any change delivered into the business is clearly tracked and fed into AOP planning;
• Ensure delivery of all HASE WPB led initiatives in line with group standards, attending governance where necessary;
• Support the respond to any flash fraud attacks working with the wider business to design, develop and implement any required to any fraud controls with a focus on driving excellent customer experiences;
• Resolve control issues by driving out enhancements in fraud/operations