Engineering Manager
Job details
Title: Engineering Manager Location: Remote At Customer.io, we are tired of the fact that most messages people receive are dull, mistimed, repetitive, and overbearing. We aim to fix that. The first product we introduced is Journeys: the industrys most flexible automation platform for customer communication (email, mobile push, SMS, etc). Our second product is Data Pipelines: a Customer Data Platform (CDP) that empowers marketers at companies big and small to bring accurate, real-time data to all customer touchpoints. Help us make an impact on the high-growth CDP market like we already have in the marketing automation market! As an Engineering Manager atCustomer.io, you will…
- Lead effective squad rituals, and guarantee production readiness through quality peer-review, QA, documentation, deployment, logging, and monitoring practices
- Ensure your squads solutions are scalable, architecturally sound, flexible, and secure
- Create accountability for delivery timelines while fostering an inclusive, collaborative, and empathetic work environment
- Provide direct, timely, and specific coaching and development opportunities for your direct reports across backend, frontend, fullstack, and QA
- Hire, onboard, transfer, and manage performance to ensure the right people are in place to accomplish business objectives within your squad
- Understand Customer.ios vision, business model, target markets, acquisition channels, competitors, and products well enough to ask questions that drive meaningful investigation within your squad
- Build and maintain a partnership with your Product Management and Design peers
- works in North/South American time zones
- has experience as an Engineering Manager working on a SaaS product (B2B or B2C) at a SaaS company (ideally early-to-mid-stage)
- understands SaaS software architecture, languages, technologies, and cloud infrastructure deeply enough to represent their squads technical choices across the company
- makes time to understand technical architecture, tinker with new technologies, review proposals, and provide feedback to level up the engineers around them
- is fueled to reach higher when our customers are having a bad day
- communicates concisely, accurately, and directly, both verbally and in writing
- Unlimited PTO – we encourage at least 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge
- 16 weeks paid parental leave (including adoption and foster care)
- 100% paid insurance premiums for you and your dependents
- 401k retirement matching – up to 5% dollar-for-dollar match to retirement contributions
- $1,500 annual healthy lifestyle budget (for gym memberships, classes, fitness equipment)
- $250/monthly Remote Work Stipend to be used for home internet, cell phone, and other miscellaneous remote work costs
- $300/month co-working space rental reimbursement
- $2,000/yearly professional education budget for conferences, courses, workshops, books, etc.
- $1,500 home office budget to make sure your working space is ergonomic and just what you need to do your best work!
- One month sabbatical after five years atCustomer.io
- We also have opportunities to meet in person with your peers throughout the year
- 30 minute video call with Recruiter
- 60 minute Technical Interview
- 60 minute Leadership Interview
- Homework assignment + 60 minute Review call
- 60 minute Management Interview with the Hiring Manager
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