Technical Desktop Support Specialist

Job Description • Diagnose end-user desktop issues and provide step-by-step support • Support for External and Internal (Proprietary) application/software • Log and monitor help desk tickets using support ticketing systems • Manage relationship and be main contact with third party support consultants • Install and maintain computer hardware, software, networks and other equipment • Perform required system modifications, component repair, application improvements and deployments • Organize and implement disaster recovery and business continuity plans • Develop and maintain knowledge base documentation detailing efficient troubleshooting methodologies and technical support procedures • Educate end users on technological best practices Requirements • Bachelor’s degree or above • 2+ years' experience in end-user support role • Strong experience providing end-user support in a Windows 10/11 environment • Basic understanding of computer hardware, software, networks, operating systems • Technical aptitude and ability to learn new systems quickly • Patience and ability to walk end users through technical issues • Customer service skills with ability to interact with end users positively • Excellent English verbal and written communication skills • Analytical and problem-solving skills Qualities we look for • High level of accuracy and attention to detail • Knowledge and experience in PowerShell Scripting and automation • Experience with cloud computing infrastructure is plus • Experience with DevOps technology is plus • Experience in computer networks, working in office comms rooms/data centres is a plus