IT Infrastructure Engineer
Full time
at Aptitude Asia
in
Hong Kong
Posted on May 8, 2024
Job details
Job Responsibilities:
- Troubleshooting hardware and software issues, resolving network connectivity problems, and assisting with the setup and configuration of devices.
- Desktop / Laptop / Peripherals / Thin Client / Telephony support including: o Configure - to reflect global builds template. o Decommission, install, or add. o Relocate from desk to desk as required. o In line with agreed business service levels.
- Hardware and Software Management
- Troubleshoot network connectivity issues.
- Incident Management
- Lifecycle management
- Maintain an inventory of IT assets and conduct periodic audits to ensure compliance.
- Bachelor's degree in computer science, information technology
- 2+ years of experience working in a help desk environment or customer support role.
- Prior experience in providing technical support and troubleshooting in an MNC/Financial Sector is highly desirable.
- Proficiency in operating systems (Windows, macOS) and productivity software (Microsoft Office, G Suite)
- Passionate about customer services, goes the extra mile.
- Good command of spoken and written English
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