Business Support Specialist
Job details
You deserve the job you love Volt is immediately hiring for Business Support Specialist In Wilmington, Delaware. As a Business Support Specialist you will: You will join a successful team of Remote Technical Support Engineers and Scheduling Coordinators delivering day-to-day support services for Life Science and Chemical Analysis customers. Your primary role will be to support the Worldwide Remote Engineers and Scheduling teams through the implementation of a new, groundbreaking customer communication/ticket logging system & scheduling service. This is an excellent opportunity to work in a world-class organization as part of a high-profile project.
- Learn current support processes and tools (SAP based) for communication/ticket management
- Learn how the current processes work and what needs to adapt
- Perform testing of the new Customer Communication/Ticket Management (SAP based) tools
- May serve as a liaison between Information Technology, user groups and functional departments.
- Help deploy training for the support staff in upcoming releases
- Provide “on-the fly” support for functional application software and business processes during release phase
- Collaborate closely directly with customers when required
- Feedback status updates (challenges, successes, change requests, etc.) to the project team
- Support any subsequent rollouts and enhancement rollouts across the globe
- Minimum Bachelor's Degree (all courses accepted, but preference for Chemistry, Life Sciences, STEM or Project Management based fields)
- Experience of operating in a laboratory and/or project management capacity desirable.
- Superb communication and people skills – able to communicate with stakeholders at all levels.
- Ability to work as part of a multicultural, cross-country team.
- Excellent time management skills.
- The ability to organize and prioritize your workload effectively.
- A strong valuation of processes and the ability to follow them accordingly with good attention to detail
- The ability to set customer expectations and balance customer requirements with business needs
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