Patient Access Rep
Full time
at Innova Solutions
in
Online
Posted on May 8, 2024
Job details
Innova Solutions is immediately hiring for a Patient Access Rep. Position type: Full-time Contract Duration: 6+ months Contract Location: Monrovia, California (Remote) As a Patient Access Rep., you will:
- The main function of a patient access representative is to act as the liaison between the organization and the customer/patient.
- They will provide product education and handle a wide variety of questions while ensuring a positive customer service experience.
- Act a liaison between client, the customer base and patients.
- Resolve routine customer requests with products or services via inbound, outbound calls, or the Internet.
- Speak with customers in a courteous, friendly, and professional manner using protocol procedures.
- Inquire, clarify, and confirm customer requirements and understanding of the solution.
- Provide additional customer education and information as needed.
- Qualify and establish inbound new customers requesting client's products and services.
- Work in multiple databases to research complex issues and questions.
- Notify clients of test results in a timely and accurate manner.
- Review test forms for accuracy and report any discrepancies.
- Perform administrative support for medical record management, CRM data maintenance, and internal records to assure HIPAA compliance.
- Knowledge of Microsoft Office.
- Strong verbal and written communication.
- Courteous with strong customer service orientation.
- Understanding of medical terminology used in clinical setting.
- High school diploma or equivalent experience.
- Previous experience in customer service preferred.
- Bachelor's degree preferred.
- 8-10 years of experience.
- One of Largest IT Consulting Staffing firms in the USA - Recognized as #4 by Staffing Industry Analysts (SIA 2022)
- ClearlyRated® Client Diamond Award Winner (2020)
- One of the Largest Certified MBE Companies in the NMSDC Network (2022)
- Advanced Tier Services partner with AWS and Gold with MS
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