Customer Success Lead
Job details
About Perci Health We're a fast-growing healthtech start-up innovating cancer care by connecting healthcare professionals with the growing population of people living with cancer. 1 in 2 people are affected by cancer and more people are surviving. Once cancer treatment has finished, healthcare providers are not set up to treat the personalised needs of this growing population. Perci is a safe space to access qualified healthcare providers and ask anything, from mental health and fitness to sexual therapy and nutrition. Our goal is to reduce the impact of cancer on individuals, families and society as a whole by building the world's most effective cancer support platform. We want to live in a world in which people impacted by cancer have easy access to safe information, and sustained, quality holistic care, supporting them in living healthier and more fulfilled lives. We are an ambitious and hardworking team who believe in putting purpose at the core of everything we do. We are building a new kind of business, seeking change makers and innovators, who are excited about creating a positive impact on the lives of millions of people. OUR VALUES We are ruthlessly compassionate.
We are part of the solution.
We are governed by science and factual insight.
Job Description This role will form an important part of the Operations team, reporting to our Chief Operating Officer (COO). As our member (patients) and professional (clinician) communities grow, we are looking for a confident, proactive and adaptable individual who can drive seamless customer experiences, lead the Customer Success (CS) team and be the first point of escalation for day to day issues within the team. The successful candidate will be responsible for leading on Customer Success projects, growing the Customer Success team in line with business growth and advocating and driving positive changes within the team. We're looking for a Customer Success Lead to work closely with the Operations, Customer Experience, Clinical and Technology teams to continuously improve member and professional experiences. We need somebody who is a natural problem-solver with a positive "can-do" attitude and a passion for simplifying and creating efficiencies within processes. Someone who is not afraid to think outside the box and challenge the status quo. The ideal candidate will be comfortable adapting the role to the needs of the business, applying and growing a breadth of skills that includes enhancing communication and relationship-building. You should be:
Requirements Role Responsibilities: OPERATIONAL DELIVERY
PEOPLE
REPORTING AND ANALYSIS
GOVERNANCE General
Incident management
Complaints management
Data protection
Person Specification: Essential
Desirable
Benefits Perci Perks
Hours Full-time (40 hours, 5 days per week) Location We are a remote-first team with the majority of us based in and around London, UK. Closing Date: Closing Date for Applications is May 15th 2024. Please note this may occur sooner if applicant numbers are high. Please note that due to the high number of applications, only shortlisted candidates will be contacted. Telephone screening calls will be held on Friday 17th and Wednesday 22nd May. Where applicable, our positions are subject to reference checks and Enhanced DBS Disclosures, or equivalent, which will be completed upon successful application. All applications will be managed in line with our organisational requirements. Perci Health is an equal opportunities employer, ensuring that all applicants are treated equally and fairly throughout our recruitment process. We are determined that no applicant experiences discrimination on the basis of sex, race, ethnicity, religion or belief, disability, age, gender identity, ancestry, sexual orientation, veteran status, marriage and civil partnership, pregnancy and maternity, or any other basis prohibited by applicable law.
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