Desktop Support L2

Provide client support troubleshoot and resolve IT Support issues (Desktops and connected peripherals Laptops Mobile Devices Desk phones) for internal users and conference rooms. o Develop a technical understanding of corporate IT environment so you can effectively support our users. o Answer to local and remote users configuration questions and other requests helping them to solve problems. o Work together with site managers and developers to guarantee an efficient IT environment for our SW engineers. o Work to automate maintenance tasks. o Develop solutions which empower users to solve problems on their own and document the solutions o Help to plan HW and SW allocation ahead of time especially for new employees o PC/Laptop refresh machine build with Admin duties. o Picking up Global IT Desktop tickets o Office move installing APs phones Monitors the move meeting room TVs setup support o Check/refurbish/reimage/proactive check a dozen user laptops o Supervising 3rd party vendors o Define mobile contract needs o Procurement duties o Windows laptop administration and problem solving o Windows desktop environments such as Windows 11 Mac Office 365 Duo Cisco VPN o Microsoft Autopilot o TCP/IP networking setup and solutions to common configuration problems o DNS NIS and DHCP administration o Jam F and Intune o Fluent English Speaker. o A passionate dedication to providing excellence in IT support to your users o User application experience in a PC and mobile environment o Good all round user support in a global office environment o Be familiar with a ticketing system for user requests. o Have great personable skills and a good communicator o Someone who is helpful with a can do attitude o Always willing to learn new things and willing to learn from mistakes o Good organization and communication skills