Guest Relations Manager
Job details
Şirket Tanımı "Why work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS" İş Tanımı
- Ensure the smooth operation of the Front Office team as well as the hotel
- Be the main contact for guests in the hotel and be there to professionally and efficiently manage any complaints or queries which have been raised by guests
- Be the main driver of exemplary guest service and lead by example
- Engage with the staff to build meaningful relationships with guests
- You will act as a point of contact for all guests using the lobby area as a base
- Ensure that the team comply with company brand standards and audit controls
- Assist the Welcome Manager to monitor and coach the Front Office team’s performance and assist in their personal development
- Ensure that all fire drills, evacuations or security alerts are professionally managed in accordance with the health and safety procedures
- Ensure that the Hotel’s well presented at all times, with particular reference to the cleanliness, internal and external maintenance
- Ensure that the guests are completely satisfied at every stage of their stay, from check-in to check-out and you will need to liaise with all departments where necessary
- You will report to the Operations Manager and will be responsible for the management and training for your team of Guest Relations Executives
- Carry out Senior Duty Management shifts as per rota
- 2-4 years of Experience in the similar area.
- Fluent in English (A foreign language will be an advantage)
- Profile with Master in one of the recognized hospitality schools is a plus.
- Ability to focus attention on guest needs, remaining calm and courteous at all times.
- Highly responsible & reliable
- Excellent communication skills, both written and verbal required
- Strong interpersonal and problem-solving abilities
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