CRM Manager - Retention Marketing Agency (eCom Brands)

CRM Manager - Retention Marketing Agency (eCommerce brands) London (Hybrid or Remote in UK)£50,000 - £60,000 An exciting opportunity to join a scaling Retention Marketing Agency in London! They are a high-growth agency that works with an exciting portfolio of eCommerce brands across the UK & US markets, specialising in retention/email marketing strategies. They are now hiring for a brand new role, a CRM Manager , to lead and manage their high-tier email clients. This role will suit experienced CRM Manager from an eCom brand or someone who has worked for an agency on their top tier email clients! About the Role:

• Strategic lead for 4-5 key accounts within the agency.
• Build strong relationships and be your clients key POC, ensuring exceptional service and performance.
• Project manage and delegate to a small creative & implementation team.
• Report back to your clients on person and strategy and lead the communication.
• Work closely with third-party software to analyse and report on performance (Klaviyo, Google Sheets, Google Analytics).
• Attend and host workshops to upskill CRM Managers, Head's of CRM etc.

• Experienced CRM Manager with client side experience or +2 years working agency side on their top email clients
• eCommerce experience is essential - strong understanding of eCom strategy and customer retention
• Advanced Klaviyo experience - advanced segmentation, reporting, list cleaning, custom properties
• Experience putting together advanced customer journeys for mid-tier+ brands
• Very comfortable with data analysis - Google Analytics, Klaviyo custom reports
• Strong relationship building skills/client management experience
• Experience managing brands turning over £10M annually or over 1M subscriber list

• Commission scheme based on client retention
• Apple Mac Laptop
• Training & Development budget
• Career progression opportunities
• Flexible working environment - 1-2 days in office