Customer Service Representative
Job details
Customer Service Representative About Us : The Skin Diary is a rapidly growing startup within the medical-grade skincare industry. Our mission is centered around promoting proaging through our innovative product offerings. We are committed to providing an exceptional customer/patient experience and take pride in our 95% retention rates. At The Skin Diary, we believe in delivering a white-glove, personalised service to each of our customers, ensuring their skincare journey is not only effective but also enjoyable. Position Overview: We are seeking a dedicated and enthusiastic all rounder Customer Service Representative to join our team. As the primary point of contact for our valued customers and manufacturing team, you will play a crucial role in maintaining our exceptional standard of service and fostering strong relationships with our customers Responsibilities:
- Provide exceptional customer support via phone, email, and chat channels, addressing inquiries, resolving issues
- Process orders, returns, and exchanges efficiently and accurately, ensuring a seamless purchasing experience for customers
- Work with our suppliers to ensure ordering process is seamless and resolving any issues quickly
- Collaborate closely with the sales and marketing teams to stay informed about product updates, and upcoming launches
- Maintain detailed notes of customer interactions and feedback, identifying trends and opportunities for improvement
- Act as a brand ambassador for The Skin Diary, embodying our values and commitment to excellence in every customer interaction
- Continuously seek ways to enhance the customer experience, contributing ideas and insights to optimise processes and procedures
- Prior experience in a customer service role, preferably within the skincare or medical industry.
- Strong communication skills, both written and verbal, with a passion for providing exceptional service.
- Empathetic with the ability to effectively resolve customer concerns and diffuse challenging situations.
- Detail-oriented with excellent organisational skills, capable of managing multiple tasks and priorities in a fast-paced environment.
- Tech-savvy, comfortable using our software, email platforms, and other digital tools to support customer interactions.
- Proactive and self-motivated, with a willingness to learn and adapt in a dynamic startup environment.
- A genuine interest in skincare and beauty trends, with a desire to educate and empower customers in their skincare journey.
- Experience working with supply chain on orders and resolving issues
- Competitive salary commensurate with experience.
- Flexible work schedule with a hybrid remote and in-office model.
- Opportunity for growth and advancement within a rapidly expanding startup.
Apply safely
To stay safe in your job search, information on common scams and to get free expert advice, we recommend that you visit SAFERjobs, a non-profit, joint industry and law enforcement organization working to combat job scams.