Home United Kingdom Customer Service - Compliance and Security Care
Home United Kingdom Customer Service - Compliance and Security Care
Customer Service - Compliance and Security Care
Job details
*About the role:* Check all associated application documentation thoroughly before clicking on the apply button at the bottom of this description. Takepayments is a dynamic and rapidly growing company dedicated to providing top quality merchant services. We are seeking a highly motivated and technically proficient Security and Compliance Executives to join our Security Plus team. Our Security Plus Team manage customers who hold TakePayments’ Security Plus product, designed to help our customers take secure & compliant payments. In addition, the team interact with our customers upon the renewal of their service to discuss the customer’s renewal with Takepayments with the goal to both renewing their agreement with us and identifying improved or additional products & services from which the customer may benefit. *Benefits of being our Security Compliance Executive:*· Excellent Basic Salary of £24,000· Competitive Commission structure with £29,000 OTE · Work From Home Opportunities · In depth Training and Development with the opportunity to progress your career · Incredible events and incentives including half yearly 5-star events, and the chance to go to Portugal · No Weekends!40 Hour week Monday – Friday between 8.30am and 5.30pm *Responsibilities of our Security Compliance Executive*· Speak to new clients who have chosen this service and complete their Security+ registration. · Ensure that we complete all the core elements of the customer’s Security+ service including registration for the various benefits · At the point of renewal, seek to renew the customer with Takepayments for a further 18-month period. · Identify customers who would benefit from an improved product and discuss the benefits of them upgrading. *Requirements for our Security Compliance Executive** Strong technical aptitude and the ability to quickly learn and navigate different systems and software. * Excellent communication skills, both verbal and written. * Customer-focused with a passion for delivering exceptional service. * Proven ability to work in a fast-paced and demanding environment. * Self-motivated and goal-oriented with a drive to achieve and exceed targets. * Previous experience in a customer loyalty or retention role is a plus. #INDAJ Job Types: Full-time, Permanent Pay: £24,000.00 per year Benefits: * Company pension * On-site parking Schedule: * 8 hour shift * Monday to Friday Supplemental pay types: * Commission pay Application question(s): * Do you have any unspent criminal convictions? Experience: * Customer Service: 1 year (required)* Administrative: 1 year (required) Work Location: In person Expected start date: 28/05/2024
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In addition, the team interact with our customers upon the renewal of their service to discuss the customer’s renewal with Takepayments with the goal to both renewing their agreement with us and identifying improved or additional products & services from which the customer may benefit. <br>*Benefits of being our Security Compliance Executive:*<br>· Excellent Basic Salary of £24,000<br>· Competitive Commission structure with £29,000 OTE <br>· Work From Home Opportunities <br>· In depth Training and Development with the opportunity to progress your career <br>· Incredible events and incentives including half yearly 5-star events, and the chance to go to Portugal <br>· No Weekends!<br>40 Hour week Monday – Friday between 8.30am and 5.30pm <br>*Responsibilities of our Security Compliance Executive*<br>· Speak to new clients who have chosen this service and complete their Security+ registration. <br>· Ensure that we complete all the core elements of the customer’s Security+ service 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Customer Service - Level 3 will teach you how to provide excellent customer service and attract new customers and retain old ones. Customer service is vital across any organisation that has to deal with people outside of its business. Customers expect outstanding services, and if not provided, will lead to you losing not just customers but also brand reputation. It's important to maintain great customer service across the board and tackle customers effectively and strategically.<br /> <br /> The Customer Service course will demonstrate how to deal with difficult customers and solve their problems quickly. You will learn the basics of providing a good customer service, why you should focus on the customer, how to identify customer expectations and improve the overall customer experience.<br /> <br /> The Customer Service course will give you the relevant skills to handle customers professionally and ensure customers feel their requirements have been met with satisfaction. This is a IAP certified course that will demonstrate to leading employers you are continually developing yourself and will make you a desirable candidate.<br /> <br /> <strong>Learning Outcomes</strong> <ul> <li>Avoid offering poor customer service and losing money</li> <li>Learn to solve problems quickly</li> <li>Create an outstanding experience for customers</li> <li>Learn to retain existing customers</li> <li>Learn to effectively handle difficult customers</li> </ul> <strong>Course Curriculum</strong><br /> <br /> Module 01: Introduction<br /> <br /> Module 02: Customer Service <ul> <li>Good isn't good enough!</li> <li>We are all in the "helping field</li> <li>Providing "concierge" level of service</li> <li>The 5 tenets of tqm</li> <li>Secrets of how to boost customer satisfaction</li> <li>How to avoid the 10 deadly sins of customer service</li> <li>More money - through customer retention</li> <li>How much is a customer worth?</li> <li>Do you understand your customer?</li> <li>Dealing with difficult customers</li> <li>"leap" into customer service!</li> <li>Exceptional phone service</li> <li>Why customers buy from you!</li> </ul> Module 03: Bonus<br /> <br /> <strong>Method of Assessment</strong><br /> <br /> This is a knowledge-based course, and thus, will contain no method of assessment.<br /> <br /> <strong>Certification</strong><br /> <br /> Upon the successful completion of the course, learners will be awarded an accredited 'Certificate in Customer Service - Level 3' by iAP.<br /> <br /> <strong>Awarding Body</strong><br /> <br /> The International Awards for Professionals iAP is an awarding body established in 1999 that aims to promote a high educational standard. 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In addition, the team interact with our customers upon the renewal of their service to discuss the customer’s renewal with Takepayments with the goal to both renewing their agreement with us and identifying improved or additional products & services from which the customer may benefit. <br>*Benefits of being our Security Compliance Executive:*<br>· Excellent Basic Salary of £24,000<br>· Competitive Commission structure with £29,000 OTE <br>· Work From Home Opportunities <br>· In depth Training and Development with the opportunity to progress your career <br>· Incredible events and incentives including half yearly 5-star events, and the chance to go to Portugal <br>· No Weekends!<br>40 Hour week Monday – Friday between 8.30am and 5.30pm <br>*Responsibilities of our Security Compliance Executive*<br>· Speak to new clients who have chosen this service and complete their Security+ registration. <br>· Ensure that we complete all the core elements of the customer’s Security+ service 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Hiring company
Takepayments Ltd
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Customer Relationship Management (CRM) Academy for Health & FitnessAED 44Duration: Upto 5 Hours
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Customer Service Study 365AED 89Duration: 3 Hours
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