Player Protection Officer

About Us: Global Interactive Marketing Online (GIMO) is a silver award winner for 2021 Employee Centric Company at UK Employee Experience Awards (UKEXA) in London. Company was established in 2006, based in the Waterloo/Southwark area with circa 200 employees working for us in London, and an additional 450 employees working globally as part of the group. Focussing on mobile and online Poker, Casino, and Sports Betting products in major European and Asian markets. GIMO specialises in all aspects of online marketing, website and online games creation in the iGaming, Sports Betting, Poker, and Casino industries. GIMO works in close partnership with leading global gaming brands such as NetBet, 777, and betFIRST. We have a very multicultural team here at GIMO with employees specialising in all aspects of Marketing, Affiliation Marketing, Development, Web Design, Content, Analysis, Software Development and Customer Service. We are now recruiting for an “ Player Protection Analyst ” to join our Compliance team on a full time basis . The Role: The primary responsibility of this role is to help create a safe environment for all our customers and continue monitoring their behaviour, all the while keeping crime out of gambling. As a Player Protection Analyst (PPA) you will assist the Player Protection Officer (PPO) and the Money Laundering Reporting Officer (MLRO) by helping to identify customers who show signs/behaviours of problem gambling, money laundering or terrorist funding. Duties and Responsibilities Safer Gambling:

• Day-to-day customer reviews: Assessing a customer's behaviour patterns and writing a detailed account of what you see being able to highlight signs of problem gambling with attention to detail.
• You will have conversations by phone and email with customers and must be able to handle communicating with players who are possibly experiencing gambling-related harm or other key indicators of concern.
• Reviewing financial documents to identify possible indicators of financial harm and affordability.

Anti-Money Laundering:

• Completing timely, efficient, and accurate Due Diligence (DD) checks of new and existing customers.
• Ensuring records are accurate in all systems and that supporting documentation is uploaded and analysed within the agreed timelines.
• Performing PEP, Sanction checks and analysing of the results to eliminate or confirm matches.
• Contact customers via email/telephone to obtain Source of Wealth and Source of Funds information/documentation.

General Compliance:

• Adhering to in-house processes and procedures outlined in guidance documents, RG Policy, Customer Interaction Guidance, Best Practice & Guidance as set out by the UKGC.
• You will work closely with our Customer Support, Account Management and Customer Review teams to ensure escalated cases are handled accordingly and within a timely manner.
• Ensuring there are no delays in the onboarding of new customers.
• Assisting with improvements in the overall customer journey.
• Using data and reports to help spot trends and limit potentially harmful behaviour.
• Feeding into current SG and AML processes to assist in future improvements.
• Communicating professionally and confidently with colleagues, Account Managers, the Risk team, and Customer Support, as part of the Player Protection process.
• Assisting with the compliance section of the internal company audit.
• Participation in ad hoc and project work as required e.g. remediation projects, and process changes.
• Feeding into processes and improvements that align with business/commercial needs

Person Specifications : Technical Knowledge:

• Experience of SG and/or AML within a regulated sector, KYC analysis of clients and understanding of the customer due diligence process.
• Knowledge of the UKGC LCCP regulations is beneficial but not essential.
• Knowledge of the Money Laundering Regulations within the UK and other European markets regulations is beneficial but not essential.
• Experience in undertaking financial crime/AML investigations including, where appropriate, the reporting of SARs regulations is beneficial but not essential.
• Confident in using Microsoft Office applications and/or Gsuite.

Skills and how they are applied:

• Ability to work independently with minimal supervision
• Manage own workloads and meet deadlines determined by the urgency of requests
• Attention to detail e.g. accurate capture of data
• Analytical and risk assessment skills
• Excellent computer skills
• Excellent verbal and written communication skills (English speaking is a necessity)
• Flexible with the ability to think critically

Our generous benefits package includes but not limited to

• Hybrid working [ 2 days remote/ 3 days in office]
• Pension
• Health Insurance
• Work from abroad up to 4 weeks/ year
• Employee Wellbeing
• Learning and Development
• Staff social engagement activities

More benefits are available and will be discussed once successful. “GIMO is committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships."