Customer Success Manager
Job details
Who We Are, What We Do And Why We are Dext - the world's leading provider of accounting & bookkeeping automation software. Our products improve the efficiency and financial data workflow processes of accountants, bookkeepers, and businesses globally. We are trusted by over 1 million SMBs worldwide. Our solutions embrace AI, machine learning and emerging technologies to advance and improve the accounting process for all, to make accounting more effortless. We are looking for 3 Customer Success Managers to join our busy team on a hybrid basis, but we can be flexible with how many days you will need to come into the office, and would be open to remote applicants in the UK too. The Customer Success Manager's focus is the successful adoption & utilisation of Dext's product suite, ensuring customers gain the maximum ROI from their investment, resulting in high satisfaction levels. In this role, you will ensure customers have access to the tools & resources to achieve their business goals with Dext. As a trusted advisor, you will drive increased user adoption & advocacy at every opportunity. You will have regular touch points with customers, primarily through online meetings & calls, but also customer visits when required. The role - what you'll do:
Stakeholders they will collaborate with Internal stakeholders
External stakeholders
Goals & Objectives
About you - what we are looking for: Below are our ideal requirements, but we hire on potential, not just on experience, and we know that some people are less likely to apply for a role if they don't meet 100% of the criteria. At Dext we are committed to cultivating a diverse, inclusive and empowering culture, so please apply if you meet the majority of these competencies. You can read more about our Diversity & Inclusion commitments here Skills Requirements Essentials
Desirables
Knowledge Essentials
Behaviours Essentials
What you will be part of - our values, culture and behaviours: We are a highly ambitious, innovative, market-leading FinTech. We are a global, Private Equity backed business (HgCapital), but we have the dexterity and pace of a scale-up. We are uncompromising in our desire to achieve our best, day-in day-out, and we have three clear values which guide everything we do: Be Brave - Everyone in the company has a voice to challenge ideas and the status quo. Be Exceptional - We set high standards for ourselves. We aim to be exceptional at what we do. Be Together - We are one team. There is no such thing as individual success without team success. Our behaviours are how we practically live and breathe our values and are an essential part of life at Dext. Our behaviours guide us, and inform the way in which we communicate, collaborate and support each other. They are: Be Diverse, be Courageous, be Considerate, be Transparent, be Focused, be Accountable, and above all, be Dexterous! Benefits What we will give you - the perks:
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