Membership, Events & Administration Coordinator

Membership, Events & Administration Coordinator   The Membership, Events & Administration Coordinator Role The purpose of the role is to focus on the Membership and the associated administration and coordination requirements. This position will act as the liaison between BASIS and our members as well aid BASIS’s day to day work by providing administrative support for the Executive Team and be responsible for specific actions to ensure the smooth and effective daily running of the organisation. The position reports directly to the General Manager and works closely with the Marketing and Communications Coordinator. The Job Description The role of the Membership, Events & Administration Coordinator involves:

1. Act as first point of contact for membership enquiries, delivering high-quality, membership-related organisational advice and administrative service to BASIS members, and applicants
2. Monitor and report on membership feedback, retention levels and issues, with regard to maintaining and enhancing our offer accordingly
3. Work with ET to use this feedback to support the development of new services and products to improve the membership experience
4. Monitor the info@basis general email address for enquiries and respond to enquiries generated from the website
5. Administer applications; and then produce and distribute welcome packs for new members
6. Keep accurate records of members on the CRM system and comply with all good practice guidance including data protection, and security of financial data
7. Progress the digitisation of data and processes to the benefit of the membership and the organisation, developing efficiencies, responsiveness, and professionalism
8. Assist with all aspects of the membership renewal administrative process as required
9. Administer membership invoices, payment processing and conduct debt chasing as required
10. Coordinate delivery of activities and events to effectively enhance the membership relationship, including the organisation of webinars, and member lounges
11. Coordinate the administration and information for major events, such as the Conference and Awards
12. Contribute to the successful delivery of other BASIS activities and projects as required

Organisation

1. Working with the Board Secretary, coordinate and minute Board Meetings, Committee Meetings and ET Meetings, ensuring agendas, papers and minutes are cascaded in a timely manner
2. Add administration value to working groups as deemed required
3. Comply with internal procedures and policies including data protection, health and safety, financial procedures and performance management
4. Coordinate the administration of all BASIS meeting agendas and minutes
5. In conjunction with the Marketing & Communications Coordinator, coordinate logos, icons, etc for awards, conference, etc. with external company, overview of design of collateral such as pull-up banners etc.
6. Co-ordinate work with outside partners
7. Provide cover/support for other ET members when required

Qualifications & Experience

• Previous experience in member management
• Proven work experience as an Administrative Coordinator, Administrator, or in a similar role
• Qualification in Office Administration is a plus
• Experience in Sport beneficial, but not essential
• Experience in Sustainability desirable
• Understanding of data protection and confidentiality issues

 General Skills and Competencies

• Excellent communication skills, including verbal and written communication
• Excellent project management skills including planning, logistics and program management with ability to meet deadlines
• Excellent interpersonal skills, ability to listen well and positively represent the organization and its mission
• Strong customer service skills.
• Strong attention to detail and accuracy
• Solid time-management abilities with the ability to prioritise tasks
• A self-starter that works within set parameters but can take the initiative
• Ability to manage many and/or differing tasks and maintain productivity
• Ability to work independently within the remit of job role, whilst communicating and coordinating with other staff
• Ability to work effectively and positively with a range of individuals and working styles
• Hands-on experience with MS Office Suite, particularly MS Word and MS Excel.
• Proficient skill on social media platforms such as LinkedIn and X and software such as Office, Canva, Xero, HubSpot, and WordPress  

About us: BASIS (the British Association for Sustainable Sport) has provided expert help to sports clubs, venues, and governing bodies for over a decade – helping them to understand their impacts, set targets and implement processes to improve their environmental performance. Our vision is to harness the power of sport to build a sustainable future and our mission is to empower sport in the UK to become a world leader in sustainability with the urgency dictated by science. BASIS recognises the positive role sport plays in promoting healthy lifestyles and building communities. We also recognise the opportunity to leverage the power of elite sport to guide society towards social and environmental sustainability. BASIS embraces diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. We encourage people from all backgrounds to apply for the role. WORK ENVIRONMENT & ROLE

• This contract is remote, with online team meetings weekly and in person, (preferably within or around the London area), every few months to update and plan.
• You will take full responsibility for a safe, healthy and comfortable working environment
• This contract is remote with working hours of 9am to 6pm Monday to Friday.

TRAVEL REQUIREMENTS

• Ability to travel 4-6 times, UK wide, over the course of 12 months

HOW TO APPLY

• Please send your CV (max 2 pages), a 1 page covering letter to dom.jordan@basis.org.uk by Thursday 16th May 2024 interviews within week commencing 20th May with role commencing early June.
• Please note that due to the high volume of resumes we receive, we are unable to respond to all candidates

Employment Type Full-time Salary

•  OTE £30,000