Junior ITSM Consultant - ITIL

Junior Implementation Consultant – ITIL Permanent - £20,000 - £30,000 Remote – UK and International Travel may be required An exciting opportunity has arisen for a Junior ITSM Consultant to join an existing team of consultants, this is a new role due to rapid growth in the organisation expanding in to ITSM Tools Services. The key purpose of the role is the delivery of the extensive portfolio of consulting services. We are looking for a confident and energetic individual, someone who has a hunger to learn and has a strong work ethic / highly driven to succeed! You would ideally be up to date on the latest service management methodologies, in particular ITIL. You will be presented with opportunities to learn from the more senior team members around you and will play an active role in supporting them such as helping to create client reports and other deliverables. KEY RESULT AREAS 1) Deliver IT Service Management solutions: The consultant is in charge of understanding the client’s requirements, suggesting how best these requirements can be met by the solution, configuring the solution and delivering training. 2) The consultant is involved in all aspects of the solution delivery: customer requirements gathering, solution-design, hands-on configuration, solution training, documentation, project management and post-production support. 3) Provide ITSM best practice guidance 4) Ensure each engagement meets or exceeds targets and customer satisfaction 5) Scope new engagements and prepare Statement of Works 6) Mentor less experienced team members and work to improvement our processes and customer satisfaction 7) ITSM Tool administration DESIRED SKILLS AND QUALIFICATIONS • Degree or equivalent • IT Service Management experience • ITIL Foundation • Ability to travel – essential • Excellent communication skills both written and verbal • ITIL Service Management experience Ideal SPECIALISED KNOWLEDGE • Knowledge of consulting best practices; Strong understanding of customer service best practices • Understanding of IT management best practices with knowledge of IT Support function related best practices • Quality Frameworks and Continuous Process Improvement; Basic Project Management principles