Customer Service Representative
Job details
Customer Services Rep - Dutch Speaking ✨✉️ Duration: 6 months Pay: £15/hour Location: Chester (50/50 hybrid working) Language requirements: Must be fluent in English and Dutch. French skills on top of Dutch would be highly desirable Are you a master of customer service? Do you thrive in a fast-paced and dynamic environment? Are you a fluent Dutch speaker ready to embark on an exciting opportunity? Look no further, we have the perfect role for you! Our client, a renowned multinational company operating in the Netherlands and Belgium, is seeking a passionate and enthusiastic Customer Service Representative to join their lively team of three. What will you be doing?
- Understand policies around order management and customer inquiries processes, and execute them in compliance with Global Distribution Practises (GDP)
- Receive and enter orders into the SAP system, following defined business rules and performing necessary validations
- Inform customers of any quality issues related to products, recalls, or put on hold situations ✋
- Handle backorders and returns, including entering them into the system, obtaining approvals where necessary, and informing customers of decisions ✔️
- Monitor all open orders until completion and address any exceptions that arise
- Archive order and delivery documents for record-keeping purposes ️
- Receive and respond to customer contacts through phone, email, and fax, ensuring accurate and timely communication ✉️
- Route inquiries to related departments when necessary, ensuring efficient resolution
- Handle routine complaints and disputes from customers, resolving them whenever possible and escalating when necessary
- Determine root causes of issues and provide customers with detailed outcomes
- Support internal and external audits, ensuring compliance with company policies and procedures ️♀️
- Fluency in both written and spoken Dutch and English, with professional-level proficiency in both languages
- Proficiency in French is highly desirable, as it will contribute to better customer support ️
- IT literacy and familiarity with order processing and verification
- High attention to detail and accuracy, ensuring precise execution of tasks ✅
- Knowledge of SAP is preferred but not mandatory
- Excellent communication and problem-solving skills, with a customer-centric approach
- Work in a dynamic and multicultural environment, collaborating with colleagues from different backgrounds and expertise
- Enjoy a hybrid work arrangement, with 50% remote work and team bonding every Wednesday at the office
- Benefit from a comprehensive 2-3 month training programme to set you up for success
- Be a part of a supportive team of three, where camaraderie and cooperation are valued
- Gain valuable experience in a leading multinational company in the heart of Chester
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