Customer Service (Officer to Assistant Manager Grade)
Full time
at Eames Consulting
in
Hong Kong
Posted on May 8, 2024
Job details
Job Duties:
- Handle customer enquiries on insurance products in a professional manner
- Retain and enhance customer relationship
- Communicate with customers through inbound and digital channels
- Perform ad hoc duties assigned by managers
- 1+ year of experience in customer service role, candidates from other industries are welcomed too
- customer oriented mindset with passion to provide excellent service
- PC literate in MS Office
- Proficiency in spoken Cantonese, English and Mandarin
- Passed in IIQE paper 1, 3 and 5 is a plus
- Monday to Friday; 9am - 6pm
- Incentive Scheme
- Work From Home Arrangement is flexible
- No Night Shifts
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It will guide you through various customer-facing situations, from handling complaints and gaining back customers, to telephone etiquette best practice.<br /> <br /> Get certified with the skills needed to kickstart your career, and enrol as a part-time or full-time student today.<br /> <br /> <strong>COURSE CURRICULUM<br /> <br /> Complete Customer Service and Communication Skills</strong> <ul> <li>Who We Are and What We Do</li> <li>Establishing Your Attitude</li> <li>Identifying and Addressing Customer Needs</li> <li>Generating Return Business</li> <li>In-Person Customer Service</li> <li>Giving Customer Service over the Phone</li> <li>Providing Electronic Customer Service</li> <li>Recovering Difficult Customers</li> <li>Understanding When to Escalate</li> </ul> <strong>Why buy this Complete Customer Service and Communication Skills?</strong> <ul> <li>Unlimited access to the course for a lifetime.</li> <li>Opportunity to earn a certificate accredited by the CPD Quality Standards after completing this course.</li> <li>Structured lesson planning in line with industry standards.</li> <li>Immerse yourself in innovative and captivating course materials and activities.</li> <li>Assessments are designed to evaluate advanced cognitive abilities and skill proficiency.</li> <li>Flexibility to complete the Course at your own pace, on your own schedule.</li> <li>Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience.</li> </ul> <strong>Certification</strong><br /> <br /> Upon course completion, a written assignment test is available. Pass the test to obtain a PDF certificate for 22 AED. Original hard copy certificates are available for an additional 35 AED.<br /> <br /> <strong>Who is this course for?</strong><br /> <br /> This <strong>Complete Customer Service and Communication Skills</strong> does not require you to have any prior qualifications or experience. You can just enrol and start learning.', 'outline' => null, 'who_should_take_this_course' => null, 'career_path' => 'Customer Service Representative,Customer Service Manager,Technical Support Representative,Sales Representative,Marketing Coordinator,Content Writer,Social Media Manager', 'eligibility' => 'This Complete Customer Service and Communication Skills was made by professionals and it is compatible with all PC’s, Mac’s, tablets and smartphones. 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Operating across specialist disciplines, we are the preferred supplier of major international groups and smaller firms alike with over 90 staff', 'meta_title' => 'Jobs from Eames Consulting', 'meta_description' => 'Jobs from Eames Consulting', 'meta_keywords' => 'Jobs from Eames Consulting', 'company_matching_keywords' => null, 'draft' => '0', 'lang_code' => 'en' ) ) $location = 'Hong Kong' $breadCrumbs = array( 'Job Details' => '' ) $relCourseBanner = array( 'relatedUrl' => 'https://courses.laimoon.com/uae/client-care-and-customer-service/customer-service', 'title' => 'Customer service', 'course_category_id' => (int) 215, 'relatedOnlineUrl' => 'https://courses.laimoon.com/online/client-care-and-customer-service/customer-service' ) $published = '2024-05-08 04:11:14' $daysleft = (float) 2 $isLoggedIn = false $facebookSession = null $fbConfig = array( 'AppId' => '151651858238476', 'APIKey' => '1c032aa6c89b302e8ec5dea94dc89104', 'AppSecret' => 'f2b69d3a25fe65601f146efe7178e72a' ) $linkedInConfig = array( 'APIKey' => '779yus3aqi524z', 'AppSecret' => 'XCdGJxUokce5Ygf6' ) $criticalCSSes = array( 'jobdetail' => 'jobdetail-critical-css', 'companylist' => 'companylist-critical-css', 'companyview' => 'companyview-critical-css', 'agencylist' => 'agencylist-critical-css', 'agencyview' => 'agencyview-critical-css', 'laimoonverified' => 'laimoonverified-critical-css', 'seopages' => 'seopages-critical-css', 'externalview' => 'externalview-critical-css', 'popularjobsearches' => 'popularjobsearches-critical-css' ) $basicProfileIncomplete = true $seeAllJobLink = 'https://jobs.laimoon.com/hong-kong/Customer ' $csaKeywords = array( (int) 0 => 'Customer Service (Officer to Assistant Manager Grade)' ) $allowLoginClass = 'notlogin' $jobLocSlug = 'hong-kong' $jobLocName = 'Hong Kong' $pfBackgrounds = '' $jobLink = 'https://jobs.laimoon.com/jobs/externalview/43533829' $companyName = ' at Eames Consulting' $twitterText = 'Hiring now! Customer Service (Officer to Assistant Manager Grade) at Eames Consulting. Please apply or share https://jobs.laimoon.com/jobs/externalview/43533829' $emailText = 'Hiring now! Customer Service (Officer to Assistant Manager Grade) at Eames Consulting. Please apply or share by clicking here https://jobs.laimoon.com/jobs/externalview/43533829' $sCompanyName = false $csaSearchKey = 'Customer Service (Officer to Assistant Manager Grade)' $jobDetails = 'job details' $btn_text = 'Apply on company website' $confidentialExists = false $showCompany = (int) 1 $mainCheck = (int) 1 $confidentialThumbClass = '' $cdnImageThumbPath = 'https://cdn.laimoon.com/profileimages/thumbnail/' $companyPageTitle = 'Eames Consulting'include - APP/View/Jobs/externalview.ctp, line 206 View::_evaluate() - CORE/Cake/View/View.php, line 948 View::_render() - CORE/Cake/View/View.php, line 910 View::render() - CORE/Cake/View/View.php, line 471 Controller::render() - CORE/Cake/Controller/Controller.php, line 948 Dispatcher::_invoke() - CORE/Cake/Routing/Dispatcher.php, line 194 Dispatcher::dispatch() - CORE/Cake/Routing/Dispatcher.php, line 162 [main] - APP/webroot/index.php, line 115
Hiring company
Eames Consulting
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