Digital Branch Service Executive - Hang Seng Bank (HK)

A Career with Hang Seng Bank Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages. Wealth and Personal Banking - Retail Distribution Hang Seng's Retail Distribution focuses on personal wealth management and financial services. Our one-stop wealth management initiatives are designed for both our affluent and mass integrated account customers. With more than 250 branches and service outlets, including over 60 Prestige Banking Centres for our high-end personal customers, we serve over half of the adult population, offering an extensive range of products. Primary location shows in a job posting does not refer to work location, the branch placement is subject to the final decision by RSS Management. We are currently seeking a high caliber professional to join our branch network as Digital and Branch Services Executive. Principal responsibilities

• Manage queue and provide customer services in bank hall through efficient and customer-friendly services
• Proactively identify and digitize banking services and banking solutions to strenghten digital customer services and experiences
• React proactively to customers’ requests and ensure service level is in line with bank standards
• Handle customers' issues and escalate when appropriate according to supervisor’s guidance
• Assist branch in achieving sales targets through referrals or cross-selling
• Provide non-cash transaction, support branch administrative and operational duties and adhere to control procedures and internal guidelines

• University degree in Business Administration, Marketing, Computer Science or a related discipline is preferable. Fresh graduates are welcome
• For non-degree holder, minimum 1 year of work experience preferably in customer facing role
• Keen interest in latest mobile and web technologies and trends
• High level of customer centricity mindset with dedication to deliver exceptional quality services for customers
• Excellent written and spoken English and Chinese, with proficiency in Putonghua would be an advantage
• Excellent interpersonal and communication skills