Officer, Customer Services (Phone Banking - General Banking)

About Dah Sing Group The Dah Sing Group is a leading financial services group in Hong Kong offering banking, insurance, financial and other related services through its growing network of over 70 branches in Hong Kong, Macau and Mainland China. Our currency is caring, teamwork and progressiveness. We accept that everyone is unique and different in talent, but alike in the capacity for growth. Our task is to shape a culture that creates a sense of pride in achieving something beyond just a job, and an environment where you can be your true and authentic self, like at home. Responsible for answering customer enquiries, handling personal & corporate customers’ instructions/complaints and acquire business through multiple channels, including but not limited to inbound phone banking, eBanking, Mobile Banking, ATM, email & social media presence. Deliver consistent quality and one-stop services to customers and achieve objectives set by Management. Main Responsibilities: 

• Delivers consistent quality services, handles customers’ enquiries/ instructions efficiently and provides after-sales support.
• Handle and ensure customer complaints are solved skillfully and effectively.
• Achieve the service standard and objectives set by the Management.
• Acquire business opportunity, refer business to branches and other sales units.
• Handle customer’s applications, transactions and instructions.
• Collaborate with branches & other related business/support units.
• Conduct on job training to the new comers.
• Perform routine clerical duties and daily reconciliation & reporting.
• Comply with internal guidelines, legal and regulatory requirements when delivering job duties.

• Secondary education with minimum 1 year's relevant experience preferably in customer services of banking industry.
• Experience in digital services and/or SME corporate client service is preferred.
• Insurance and / or investment license is preferred; and possession of related regulatory qualifications
• and competencies are required.
• Good communication and interpersonal skills.
• Good command of written and spoken English and Chinese.
• Fluent in Putonghua is highly preferred.