Job details
Come and join a thriving company and become part of a diverse global collective of free-thinkers, entrepreneurs and industry experts who are all driven to use technology to reimagine what’s possible. Capgemini. Get the future you want. For more about why Capgemini Let’s talk about the role and responsibilities You will provide onsite and remote ITSM process consultancy and practitioner capability as part of the service engagement. The Incident component of this position will require some commitment on a rostered basis to work outside of normal office hours.
- Developing strong, positive relationships with key stakeholders within Capgemini and our Customer’s business.
- Liaising with Customers and Resolver Teams to determine priorities, resourcing and timeframes.
- Experience of developing and applying ITSM processes and supporting them as a process practitioners.
- Continuously keeping abreast of implemented technologies, and customer profiles.
- Sound understanding of the ITIL framework with practical experience of operating ITIL aligned Change Management process. Ability to provide training and guidance to resolution teams.
- Ability to operate, lead and direct as a Change Manager, whilst maintaining progress communication with the customer.
- 12-18 months experience in a similar role, with experience in the following areas
- core items – Change and Incident Management
- ancillary items – Problem Management, Service Continuity, Capacity/Availability, Risk & CSI, Service Transition
- Presentations skills: able to articulate technical and business value/outcomes to varying audiences.
- Understanding of issues associated with service delivery management, SLA management, Risk Management and outsourced service delivery and associated activities.
- Strong written and verbal communication skills and confidence in a client facing role. Ability to build relationships and trust, conduct formal meetings and provide concise reporting.
- Extensive ITSM experience with demonstrated experience managing the development and successful implementation and operation of ITIL management processes within large and complex IT environments.
- Comprehensive understanding of service delivery technologies and the application of these technologies relevant to IT Service Management
- Ideally, a minimum of ITIL Foundation certificate
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We believe in creating a safe, flexible, and inclusive culture where everyone can bring their authentic selves to work, contributing to our inclusive culture and truly belong, and our staff-led community groups are a testament to this commitment. We are committed to being active allies for everyone. <p></p> We believe by combining the power of the latest technology with our human energy, we can drive sustainable thinking into our operations and the work we do with clients. Its why we are committing to being carbon neutral for our own operations no later than 2025 and across our supply chain by 2030, and committed to becoming a net zero business by 2040. <p></p> Empower yourself with the knowledge and skills you need to succeed with our access to premier learning platforms, sought-after certifications and boundless development opportunities. You’ll be encouraged to gain at least 40 hours of training each year. <p></p> For over 50 years our values and ethics have been at heart of our identity. From our approach to ethics to the way we interact with one another, honesty, boldness, trust, freedom, team spirit, modesty, and fun guide and inspire all we do and have led to us being recognised as one of the World’s Most Ethical Companies by the Ethisphere Institute 10 years in a row. <p></p><b> Our Commitment to Diversity & Inclusion </b><br> Don’t meet every single requirement for this role? Studies have shown women and people from diverse minority backgrounds are less likely to apply to jobs unless they meet every single requirement. At Capgemini, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your experience doesn’t align perfectly, we encourage you to apply and tell us what you can bring to the role. <p></p> We understand for some people, a standard hiring processes can come with challenges. If you are living with a disability, are gender diverse or neurodivergent and we can provide support with access requirements or by making an adjustment to our hiring process, please contact us at talentacquisitionaunz@capgemini.com <p></p><b> Information Security and Compliance </b><br> Capgemini Australia has developed and manages, process orientated Management Systems compliant to the requirements of ISO9001, ISO27001 and ISO14001. 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Come and join a thriving company and become part of a diverse global collective of free-thinkers, entrepreneurs and industry experts who are all driven to use technology to reimagine what’s possible. Capgemini. Get the future you want. <p></p> For more about why Capgemini <p></p><b><br> Let’s talk about the role and responsibilities </b><p></p> You will provide onsite and remote ITSM process consultancy and practitioner capability as part of the service engagement. The Incident component of this position will require some commitment on a rostered basis to work outside of normal office hours. <br><ul><li> Developing strong, positive relationships with key stakeholders within Capgemini and our Customer’s business. </li><li> Liaising with Customers and Resolver Teams to determine priorities, resourcing and timeframes. </li><li> Experience of developing and applying ITSM processes and supporting them as a process practitioners. </li><li> Continuously keeping abreast of implemented technologies, and customer profiles. </li><li> Sound understanding of the ITIL framework with practical experience of operating ITIL aligned Change Management process. 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We believe in creating a safe, flexible, and inclusive culture where everyone can bring their authentic selves to work, contributing to our inclusive culture and truly belong, and our staff-led community groups are a testament to this commitment. We are committed to being active allies for everyone. <p></p> We believe by combining the power of the latest technology with our human energy, we can drive sustainable thinking into our operations and the work we do with clients. Its why we are committing to being carbon neutral for our own operations no later than 2025 and across our supply chain by 2030, and committed to becoming a net zero business by 2040. <p></p> Empower yourself with the knowledge and skills you need to succeed with our access to premier learning platforms, sought-after certifications and boundless development opportunities. You’ll be encouraged to gain at least 40 hours of training each year. <p></p> For over 50 years our values and ethics have been at heart of our identity. From our approach to ethics to the way we interact with one another, honesty, boldness, trust, freedom, team spirit, modesty, and fun guide and inspire all we do and have led to us being recognised as one of the World’s Most Ethical Companies by the Ethisphere Institute 10 years in a row. <p></p><b> Our Commitment to Diversity & Inclusion </b><br> Don’t meet every single requirement for this role? Studies have shown women and people from diverse minority backgrounds are less likely to apply to jobs unless they meet every single requirement. At Capgemini, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your experience doesn’t align perfectly, we encourage you to apply and tell us what you can bring to the role. <p></p> We understand for some people, a standard hiring processes can come with challenges. If you are living with a disability, are gender diverse or neurodivergent and we can provide support with access requirements or by making an adjustment to our hiring process, please contact us at talentacquisitionaunz@capgemini.com <p></p><b> Information Security and Compliance </b><br> Capgemini Australia has developed and manages, process orientated Management Systems compliant to the requirements of ISO9001, ISO27001 and ISO14001. 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Hiring company
Capgemini
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