COMMUNITY AND MEMBERSHIP GROWTH MANAGER
Full time
at SHE-com Pty
in
Online
Posted on May 8, 2024
Job details
Join our incredible team of 20 women who are on a mission to educate, inspire and celebrate female founders in the world of e-commerce. If you think a woman you know would be fabulous for this role – please share this link with your network!
About SHE-com
- SHE-com is an Australian based community (Headquartered on the Gold Coast) created for and by women in e-commerce. We offer coaching programs, events, conferences and retreats.
- SHE-com Founder and multiple million dollar brand owner, Lisa Jones created SHE-com because she noticed the explosion of female run e-comm businesses across Australia, recognising the enormous potential and how these women were being underserved.
- We provide our community of start-ups, scale-ups and multi-million dollar business owners with support, mentoring, training, awards, live events, networking and curation of the best tools in the industry – so they can focus on growing their business.
- Our community is set to reach 40,000 by 2024 with projected revenues of over $100M.
Full Time
We are looking for a passionate Community & Membership Growth Manager who is dynamic, and result-oriented. You will directly engage with SHE-com community and members across all platforms (Facebook, Instagram, Email, Linkedin etc), while also managing other responsibilities related to community and membership engagement, development, and growth. This role is very important in nurturing our existing clients and our community, bringing them deeper into the SHE-com universe. Think of this as a sales role, a customer service role and a cheerleader role all-in-one. You will have at least 3+ years’ experience in a similar role where you are required to think on your feet, build deep human connections (through social media DM’s and email) and deliver against targets. Our Headquarters is based on the Gold Coast, Australia. The role is mostly remote, but we are currently looking at expanding into an office in Burleigh Heads (Q4 this year). You will join a fun team of 20+ women (and 450+ female clients) who also work remotely. We know how important flexibility is – so if you want to fit in that run, dog walk or pilates class at lunch time, we encourage you!- Working closely with key management team to scope and deliver community initiatives that provide additional value to our community and track them further along our sales funnel.
- Use feedback and insights from community interactions to help improve our services and offerings.
- Engage with potential customers through various channels, including social media, email, and phone, to generate leads and convert them into sales (joining our education programmes).
- Develop and implement effective sales strategies to meet or exceed targets.
- Identify opportunities for business growth and initiate social sales strategies and campaigns to maximise membership growth.
- Act as the primary point of contact for customer inquiries, concerns, and feedback.
- Respond promptly and professionally to customer inquiries via multiple channels (e.g., email, social media) to ensure a high level of customer satisfaction.
- Resolve customer complaints and issues by investigating problems, identifying solutions, and following through to resolution.
- Provide product information, pricing details, and guidance to customers, helping them make informed purchasing decisions.
- Collaborate with cross-functional teams to ensure prompt resolution of customer queries.
- Foster a positive and engaging online community by actively participating in social media discussions, forums, and other relevant platforms.
- Encourage and facilitate customer reviews, testimonials, and user-generated content.
- Collaborate with marketing teams to create and implement community-focused campaigns.
- A minimum of 3 years experience in a similar role
- A Proven track record in building, maintaining and growing online communities, drive community engagement and sales
- The ability to identify and track relevant community metrics
- Experience with building strategies and adapting your approach based on feedback and learnings
- A bucket load of empathy and compassion in all interactions
- A collaborative, fun, nurturing, empathetic, compassionate approach to relationships and communication
- Full-time position (40 hours per week)
- Competitive salary based on experience
- 20 days annual leave
- Access to world class education programmes and workshops
- Flexible hours. Go enjoy your mid-morning pilates!
- Commission incentives and increase wages as our business grows.
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