IT Servicedesk Team Leader

IT Servicedesk Team Leader (MSP experienced)

• Australia - VIC
• Melbourne - All locations

Added Monday 29th of May 2023 09:22:12 AM Milestone IT has a great opportunity for an experienced Team leader IT Servicedesk with exceptional customer service skills to join a leading MSP in Melbourne. Our client is seeking a highly skilled IT Helpdesk Team Leader to manage and lead our IT support team. The successful candidate will be responsible for ensuring that our IT Helpdesk operates efficiently, provides excellent customer service, and meets or exceeds established service level agreements. Responsibilities:

• Manage and lead the IT Helpdesk team, providing direction, guidance, and support ( currently 4 in levels 1-2)
• Develop and implement Helpdesk policies and procedures to ensure consistent, high-quality service
• Monitor Helpdesk performance metrics, identifying areas for improvement and implementing corrective actions as needed
• Ensure timely and accurate resolution of IT support tickets and requests
• Handle escalated IT support tickets and requests, resolving complex issues as needed
• Coordinate with other IT teams to ensure seamless technology integration and system stability
• Provide training and support to Helpdesk team members, ensuring they have the necessary skills and knowledge to provide effective support
• Stay up-to-date with new technologies and industry trends, sharing knowledge with the team as appropriate
• Manage and maintain IT Helpdesk equipment, software, and inventory
• Create and maintain documentation on IT support processes and procedures

Requirements:

• Proven experience as an IT Helpdesk Team Leader or similar role
• Strong knowledge of IT support processes and technologies, including helpdesk ticketing systems and remote support tools
• Excellent leadership and interpersonal skills
• Strong communication skills, both written and verbal
• Ability to work well under pressure and manage multiple priorities simultaneously
• Detail-oriented with strong organizational skills
• Bachelor's degree in Computer Science, Information Technology, or related field (preferred)
• Certifications in relevant technologies (e.g., ITIL, CompTIA A+, Cisco CCNA) (preferred)

If you meet these requirements and are looking for a challenging and rewarding IT Helpdesk Team Leader role, we encourage you to apply. We keep you connected to the best businesses and opportunities in the IT marketplace.

• We keep your profile anonymous
• Apply for jobs quickly
• Upload your CV and Manage your profile

Register and get your profile completed to apply today!. It's quick. It's easy. It's the best career move you'll ever make. #J-18808-Ljbffr