Customer Engagement Manager

Customer Engagement Manager Location: Remote (only within the UK) Salary: up to £55k Job Purpose: As Customer Engagement Manager you will be supporting our new revenue growth by building relationships with prospects, qualifying and matching customer requirements to our solutions and progressing deals through the sales funnel. Your mission is to get our prospects excited about the solutions the company has to offer! Responsibilities:

• Networking and proactive outreach to our prospective customers to introduce the company
• Building relationships with prospects, qualifying and matching customer requirements to potential solutions
• Managing the progression of prospects through the pipeline, guiding and educating them through their decision-making process
• Working with prospects and our sales leader to shape the solution and support the buying process
• Working with the Customer Success team to ensure an effective handover and onboarding experience for new customers

Required experience:

• Account Management, Customer Success or Sales roles working with B2B Enterprise customers
• Experience or understanding of the HR/Talent/Compensation space
• Managing and progressing a pipeline of opportunities and building relationships with prospects and customers
• Qualifying opportunities and matching customer requirements to potential solutions
• Customer relationship management (CRM) software and analytics tools

You will also have:

• Motivation to deliver pipeline and achieve revenue targets
• Have excellent communication and interpersonal skills, with the ability to influence stakeholders at all levels
• Be highly organised and responsive with the ability to manage multiple projects and priorities simultaneously
• Have a natural curiosity to delve deep into the customer needs, to learn about company’s technology and the market we’re in.

To be successful working with us you will be “Start-up ready”. You are naturally proactive, have a positive attitude to change; have a continuous improvement mindset, are flexible, always happy to go beyond your brief; enjoy working at pace and comfortable with ambiguity. And finally, you will really resonate with our values: Customer Focus: we are obsessive about delivering value and reducing complexity for customers Collaboration: we’re all about the team - collaborating, supporting and recognising everyone’s contributions Openness & Honesty: we are open, honest, and straight-talking with each other and our customers Authenticity & Humility: we bring our whole selves to work, and we have the humility and self-honesty to admit when we are wrong