Private Luxury Travel Manager
Job details
Overview At Ten our goal is simple, to become the most trusted service business in the world. We are already the global market leader for lifestyle management and concierge services, providing services from a strong global office network with over one thousand employees. We deliver our service through a combination of Ten’s proprietary, unique technology-enabled platform and the expertise of our highly trained lifestyle managers. Ten is growing quickly and has ambitious plans to innovate and to keep inspiring and to continue to improve the lives of millions of members. Will you help take us there? As a Luxury Private Travel Manager , you will play a critical role in inspiring and arranging truly unique and life transforming travel for our members. You will become the organiser of choice for your member portfolio, offering a seamless, high touch service and best of breed customer service. Your role involves inspiring, creating and booking bespoke itineraries, developing a rapport with your allocated members and creating experiences that using your exceptional knowledge of the global travel at the highest level. You will work closely with the product and content teams to create marketing collateral that ignites interest from our members to trust Ten with their every travel need. Who we’re looking for An experienced, dynamic and reliable individual that is looking to grow their experience within luxury travel and create a culture of excellence and integrity within the team. KEY RESPONSIBILITIES The information below is representative of the work performed in this position; however, it is not all-inclusive. Duties and responsibilities are subject to change based on business needs. Service Delivery
- Curate bespoke luxury travel itineraries tailored to the unique preferences, interests, and requirements of high-net-worth individuals for Ten Members
- Develop and maintain relationships with a portfolio of key members, family offices and corporate clients, understanding their wants and needs and putting their satisfaction at the heart of everything that we do
- Cultivate and maintain strong relationships with UHNWI clients, understanding their preferences and anticipating their needs to exceed expectations at every turn
- Help to develop, attend and host member events to promote Ten’s luxury travel offering
- Proactively curate unique experiences for members, working closely with the product and content teams to create collateral that can be shared
- Work closely with internal teams such as concierge services, destination specialists, and operations to ensure seamless collaboration and execution of travel plans.
- Handle sensitive client information with the utmost discretion and maintain strict confidentiality at all times.
- Produce timely, accurate and informative documentation to support travel arrangements
- Be always on call to members when travelling
- Keep abreast of the latest trends and developments in luxury travel, continuously enhancing product knowledge and expertise to offer innovative and cutting-edge experiences.
- Number of days in the office to be agreed, however open to fully remote options
- If working remotely, a secure home office at your confirmed address, free from background noise or other distractions
- Internet service must meet minimum requirements and minimum speed check must be complete
- Solid background in high end luxury travel industry, including experience in curating bespoke travel experiences, managing high-profile clients, and collaborating with luxury accommodations and service providers.
- Well-travelled and able to use your own travel experiences to inspire our members along side in-depth knowledge of luxury travel destinations worldwide.
- Experienced in working with high-net-worth clients and family offices
- The ability to effectively sell premium services, negotiate with suppliers, and upsell additional amenities is vital for driving revenue and maximizing client satisfaction.
- The ability to build and maintain strong relationships with high-net-worth individuals
- Sound knowledge of high end product, including private jets, yacht charter, expedition travel and cruising
- Ability to organise, attend and host events with members and demonstrate an understanding of the high-end market
- A deep commitment to providing unparalleled customer service along with the ability to anticipate and fulfill the unique needs and preferences of luxury clientele.
- Proven ability to build and maintain strong relationships with clients, as well as with partners, vendors, and other stakeholders in the luxury travel industry, fostering trust and loyalty.
- Demonstrated professionalism and discretion when handling confidential information and interacting with high-profile clients are essential to maintain client privacy and trust.
- Must be enthusiastic about creating unforgettable experiences and exceeding client expectations.
- A competitive salary depending on experience, plus a performance-based bonus.
- Hybrid working . You can combine working from home and working from the office.
- Paid time away from work. Our employees enjoy a competitive paid time off package, including a day each year to volunteer time for a good cause that is important to you.
- Paid Sabbaticals . One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave
- Extra Rewards . Lucrative Ten Loyalty Rewards program.
- Remote Working Holidays - possibilities to Travel and Work!
- Employee Discounts . Access to lots of great travel and entertainment discounts as our clients’ members would!
- Be part of our global, dynamic, and inclusive Team, with diversity at its core.
- Genuine career opportunities within a dynamic and international company.
- Deliver a world-class member experience
- Invest in technology
- Expand contracts with new and existing clients
- Establish a foothold in new markets by leveraging its market-leading service proposition
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