Investment Operations Administrator

Company Overview EQ Investors’ (EQ) award-winning, discretionary fund management arm works with financial intermediaries primarily in the UK but also overseas. EQ Investors’ Positive Impact, Future Leaders & Climate Action propositions focus on sustainable and impact investments and offer model portfolios on multiple platforms as well as bespoke portfolios. EQ is also a Certified B Corporation (having been one of the founding B Corps in the UK), this is an internationally recognised standard for companies that believe in business as a force for good. Making a positive contribution to the wider community is a core part of our business philosophy. Role This is a great opportunity to join an established Investment Operations team and to be an integral member of EQ’s Investment Management Support areas. The Investment Operations Administrator role is key to the success of the team and will report to the Head of Investment Administration. You will be required to provide comprehensive and efficient administrative support to deliver an excellent client service demonstrating compliance to internal policies, procedures and regulatory requirements. You will have essential interactions with a multitude of third parties (IFA’s/private clients/fund managers/platforms) as well as internal team members and stakeholders. The role will suit an organised, motivated individual who enjoys responsibility, is thorough with detail, has a good work ethic and strong communication skills. How you’ll add value • Responsible for one of the Investment Operations support pooled mailbox, providing prompt response to IFA requests and enquires, sourcing EQ materials and collating answers from the wider Investment team if necessary, responding in an effective, timely and polite manner. • Responsible for new client onboarding, including the timely preparation and administration of paperwork for new clients, responsible for IFA/Client documentation; Agreements, Terms of Business, transfer forms, liaising with third parties, both internal & external to provide the client with a professional and prompt onboarding experience. • Responsible for the onboarding of new funds on our Platforms, working with the Investment Team, Platforms & Fund Managers to attain timely completion, including the management of internal records. • To undertake and support our quarterly rebalance, updating our model portfolio asset allocations on our Platforms. • Responsibility for the timely end of month AUM reconciliation, monitoring and management, including Platform reporting, EQ processing and your reconciliation and reporting to internal parties. • Monitoring and internal reporting of IFA client AUM flows, setting up and maintaining client fee rates where applicable. • Attending regular periodic Platform service reviews together with the Head of Investment Operations to monitor, improve and enhance the service received by EQ and our clients, working collaboratively to build strong relationships with our multitude of Platforms. • Build and develop a good knowledge of Platforms; including how they are structured and how they operate. • Responsible for the receipt, completion and timely return of received Due Diligence questionnaires, forwarding requests to the required internal contacts, coordinating and collating responses, prior your prompt return to the requestor. • Documentation and ongoing review and update of Operational procedures in the required standardised format • To suggest, initiate, enhance and strengthen operational practices including working on projects to improve efficiency and our service provision for our clients. • To cover and assist with colleagues’ workload when required. • Other ad hoc responsibilities and tasks as assigned by your line manager. What you'll need to be successful in this role • Minimum 3+ years Investment Operations experience gained within Wealth Management/Asset Management • Relevant experience of working with and servicing Financial Advisers and platforms • Strong organisational and planning skills, ability to work to tight deadlines • A keen, proactive, positive, motivated individual with a ‘can do‘ attitude • A strong attention to detail • Ability to work independently and to take on responsibility, keeping all required parties and your line manager updated with your progress • Ability to liaise with both internal and external stakeholders • Ability to deliver good outcomes for the team and the business • Excellent relationship skills to deliver an outstanding customer experience • Strong interpersonal and communication skills, both verbal and written, effective, timely, thorough and always polite • Excellent Microsoft office skills, numerate Opportunity for personal growth In line with our values and ethos, we recognise the talent that exists within our organisation and we aim to invest in and nurture our employees development. We encourage our staff to grow and enhance their skills to develop their careers. We will provide opportunity and support for you to take professional qualifications if desired. Salary & Benefits Salary: Up to £40K depending on experience + bonus Start date: ASAP The role is a full-time position, based at least three days a week working from our office near Monument in London, with the salary + discretionary bonus based on performance. Other benefits include: • 23 days annual leave • Auto enrolled into the company pension scheme after 3 months employment • GLA (4 x Salary) & GIP (75% of Salary)• Private medical care after successful completion of probation - BUPA • Opportunity to join company SIP share scheme and electric vehicle car scheme after a year’s employment • Flexible & remote working policy in operation • Cycle to work scheme