Service Coordinator - QLD Brisbane FullTime
Full time
at Kingspan Water Tanks
in
Online
Posted on May 8, 2024
Job details
- Full Time Role with Marker Leading Tank Manufacturer
- Global Market Leader
- Be part of a large multinational company
- Respond to inbound enquiries for service and warranty work within 24 hours, and provide advice, knowledge and fault finding
- Develop business relationships with customers being diligent, helpful and friendly
- Provide infield support onsite to the service technician on an as needs basis.
- Approximately a third of role will be hands on labour work carrying out onsite inspections and site work as required. This can include mine sites, commercial, industrial and remote locations.
- Effectively prioritise and reprioritise jobs for Field Service Technicians to complete
- Process warranty claims for pumps and send to suppliers
- Troubleshoot and diagnose the service requirements prior to sending the Field Services Technicians or external supplier
- Record interactions with customer and maintain accurate records
- Provide details product information and quotation to new and existing customers in a timely manner
- Provide follow-up communication with new, existing and potential customers
- Processing Jobs, Sales Orders, Sales Quotes and ensuring accurate data entry into Microsoft Navision Dynamics
- Provide information and training on fault finding and resolution of pump and tank issues to the wider Kingspan team
- Cooperate with and support the compliance management system and encourage workplace colleagues to do the same
- Develop employee awareness of product compliance obligations
- Actively participate in corrective actions from concerns or internal audits.
- Experience handling customer enquiries and diagnosing faults in a customer service or service and warranty environment
- Experience in a trade of trade assistant role in construction
- Physically fit to carry out hands on construction work.
- Experience in scheduling and allocation of work to service technicians or similar
- Experience using Microsoft Excel, Dynamics and related specialist software
- Effective time management skills with the ability to prioritise
- Ability to change, adapt and continuously improve
- Excellent knowledge of Microsoft Office suite and Office 365
- Growing, successful business
- Great benefits including employee shopping discounts
- Monthly site BBQ
- Employee reward and recognition program
- Employee Assistance Program
- provide information for background checks
- be eligible to live and work in Australia legally
- undertake a pre-employment urine drug and alcohol test
- undertake a pre-employment medical assessment relative to their position
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