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Job details
At Exodus, we refer to our Customer Support Specialists as Community Support Engineers or CSEs! Our talented team of CSEs builds trust with customers by providing reliable, friendly, knowledgeable, and empathetic customer support 24 hours a day, 7 days a week. If that sounds interesting to you and you…
- Like managing your own digital assets
- Enjoy problem-solving by reading and searching for answers
- Love helping others and teaching your friends all about cryptocurrencies
- Promptly respond to customer inquiries across multiple channels.
- Assist users in navigating the intricacies of managing digital assets.
- Provide above-and-beyond customer experiences that leave a lasting positive impression.
- Use problem-solving abilities to resolve unique customer problems and maintain consistent ticket housekeeping.
- Actively contribute to the team by providing valuable feedback to improve the customer support infrastructure and enhance the overall performance of Exodus.
- Contribute to projects, quality assurance, incident management, and value-added tasks.
- You live in the Oceania Region in the UTC + 10 to UTC + 14 time zones (Australia, New Zealand, Polynesia)
- You are comfortable working 8 hours per weekend, which includes at least one shift on Saturday or Sunday.
- You have amazing written English skills, including proper grammar and punctuation.
- You empathize with customers on even the simplest of problems, are inquisitive, and love troubleshooting to find an answer.
- You are detail-oriented and able to provide detailed responses to customers with the unique ability to turn customer pain points into insightful product feedback.
- You understand how digital assets work, including security, confirmations, block times, network fees, etc.
- You are tech-savvy and have general knowledge of computers, including your own operating systems.
- You are a self-starter that works well with minimal supervision, and you thrive in a remote work environment.
- You are able to manage competing priorities and prioritize them appropriately while maintaining performance standards.
- You are highly coachable and take responsibility for your actions.
- You are bilingual or multilingual and able to speak other languages in addition to English, particularly Spanish, Russian, German, French, or Portuguese.
- You are familiar with Help Scout or other support platforms.
- A remote environment with partially flexible hours.
- Building the future. Cryptocurrencies lay the foundation to the internet of value, the next major wave in application technology and personal finance.
- Collaborative and feedback-driven culture.
- Opportunity to grow.
- Fair pay, no matter where you live, along with a competitive benefits package.
- 100% pay in Bitcoin with a buffer to account for price changes and exchange fees.
- All the tools you need to do the job.
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