Sales Support Specialist (Bendigo-based)
Job details
Why work for us We're not just like every other bank. Tyro has always been a tech company at heart, but fostering a diverse and inclusive environment, and a passion for continuous learning has always been one of the most important parts of our company's culture. Tyros are a highly collaborative mix of people. Youwill work closely withour awesome teams and individuals in engineering, product management, customer support, sales and other functions within the business. Our strong team of 600+ Tyros, just like our customers, are the lifeblood of our business. We go to great lengths to ensure a positive and enjoyable employee experience for all. Everyone is committed to delivering great outcomes for our customers, and you will have the chance to change the face of payments and commerce for Australian businesses. Take a look here what it's like to work at Tyro About the role The Sales Support Specialist is responsible for providing assistance to the Growth Team and our partners through the completion of tasks associated through the customer lifecycle, in particular the application, onboarding and retention phases. With a can-do and proactive attitude, the role is suitable to someone who lives and breathes process execution! They understand that no two days are the same and that attention to detail and the delivery of exceptional customer experience is what makes a difference. What you'll do
- Assist in conversion of new leads and prospects through the Tyro application and onboarding processes
- Review documents from customers and verify information.
- Resolve inconsistencies through contact with merchants or our partners.
- Complete and/or support rate review process for existing customers.
- Complete accurate and timely task administration activities, to ensure tasks are open, progressed and closed within expected time frames.
- Communicate with customers and partners, when required, through writing and/or phone calls.
- Complete all tasks following defined Standard Operating Procedures (SOP)
- Uphold and contribute to Tyro’s strong risk culture by complying with our policies, completing mandatory training and identifying and managing risks within your day-to-day work
- Completion of a broad range of process tasks within set timeframes and quality metrics
- Customer centric with strong customer service skills (in writing and over the phone)
- Demonstrates initiative – is proactive, solutions focused and confident to suggest changes and different ways of working within their team
- Motivated and results driven
- Thrives on process – following set Standard Operating Procedures (SOP) and making suggestions when these need to change
- Strong attention to detail
- Sound time management skills – able to prioritise workload and flag trade off decisions when required.
- Capable to work as an autonomous, individual contributor and simultaneously being an enthusiastic team player who enjoys building relationships with key stakeholders.
- Good understanding of Microsoft programs including Outlook
- Salesforce experience desirable
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