Desktop Support Officer
Job details
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Job no:
492596Work type:
Full timeSite:
Location:
Job type:
Information Technology, Local Government 12 May 2024 AUS Eastern Standard Time Band 5Desktop Support Officer
ABOUT THE ROLE An opportunity currently exists in Council’s Information Technology team for a Desktop Support Officer with excellent communication and customer service focus. Primarily responsible for providing helpdesk and project services to the organisation. Ideally you will have experience supporting a virtualized networked Windows environment with Windows Server 2016 - 2020 (including AD, DNS, DHCP, GP,NTFS), Windows 10, SQL Server, Office 365, and VMware on predominately DELL infrastructure. Well-presented and reliable you will also have demonstrated abilities in handling competing priorities, working to deadlines, problem solving, process improvement and a commitment to ‘owning’ network issues through to resolution. Key responsibilities include;- Provide level 2 operational and technical support to end users via the Helpdesk Software, telephone, remote desktop tools or on-site visits.
- Administer and maintain Council’s printers and copiers including management software.
- Administer and maintain Council’s office and mobile telephone systems and equipment.
- Assist in ensuring Council’s network is securely maintained and virus free.
- Properly and effectively maintain all hardware and software, including the registration of all hardware and software assets and accurately maintaining the IT Asset Register.
- Administer and Maintain Council’s Mobile Device Management System.
- Support the Media and Communications Department in the Maintenance and development of Council’s web site and intranet.
- Maintain user access of the WAN, LAN, Print, File Services, Remote Access and Exchange Mail applications and infrastructure.
- Set up and maintain user accounts and software access.
- Providing users with timely and appropriate advice, support and assistance to maximise
- benefits of network
- Maintaining the Council’s help desk and providing advice and training to users
- Contribute to Council’s Information Technology procedures and knowledgebase.
- Continuous improvement - identification of, or suggestions, improvements and/or enhancements to the efficiency of existing operations, procedures and practices.
- A family friendly workplace that live by our values of Respect, Integrity, Accountability, Honesty and Teamwork
- The opportunity for flexible work arrangements
- Attractive salary and the ability to salary package
- Onsite physiotherapist and a health and wellbeing consultant
- Career progression and professional development
- Discounted corporate gym membership
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