Tier 2 Partnered Technology Support (IT User Support Tech)
Job details
Department UITS ENTERPRISE SUPPORT (UA-CCSU-IUBLA) Department Information UITS Tier 2 Support staff are technical experts primarily serving Indiana University's IT Professionals and subject matter experts in six areas: Accounts and Student Information Systems, Desktop/Server/Mobility, HTS Phone Support, Web Services, Partnered Technology Support, and CrimsonCard. Our mission is to empower the IU community to succeed through excellent IT services and support. At University Information Technology Services (UITS) we ensure a workplace that encourages growth, flexibility, and creativity, as well as a culture that champions inclusion, diversity, and overall employee well-being through programs supported university wide. Our core values define who we are, how we act and what we aspire to, which helps us to make amazing things happen in each neighborhood, community, and county we touch. As an Equal Opportunity Employer, we believe in each person's potential, and we'll help you reach yours. Job Summary Come join a premiere IT support team at Indiana University! UITS Tier 2 Support is looking for an engaging and skilled IT technician with a client service focus, technical acumen, and a keen analytical mind to join the Partnered Technology Support team. This role is a unique opportunity to work at the hub of Information Technology at Indiana University, interact with experts in multiple IT fields, and grow your skills while working in a collaborative and supportive IT environment. Department-Specific Responsibilities
General Responsibilities
Qualifications Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education. EDUCATION Required
Preferred
WORK EXPERIENCE Required
LICENSES AND CERTIFICATES Preferred
SKILLS Required
Working Conditions / Demands This position requires the ability to communicate effectively and to operate computers and other related technical equipment. The role is required to maintain and interact with computers and frequently move objects weighing up to 50 pounds. The person in this role must be able to perform the essential functions with or without an accommodation. Work Location Bloomington, Indiana or Indianapolis, Indiana This position is eligible for full remote work or a hybrid schedule (mix between remote and in-person work), subject to change based on university policy and business needs. Advertised Salary $48,235 annually Benefits Overview For full-time staff employees, Indiana University offers a wide array of benefits including:
Learn more about our benefits by reviewing our online Benefits Brochure. Job Classification Career Level: Intermediate FLSA: Nonexempt Job Function: Information Technology Job Family: IT User Support Click here to learn more about Indiana University's Job Framework. Posting Disclaimer This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date. If you wish to include a cover letter, you may include it with your resume when uploading attachments. Equal Employment Opportunity Indiana University is an equal employment and affirmative action employer and a provider of ADA services. All qualified applicants will receive consideration for employment based on individual qualifications. Indiana University prohibits discrimination based on age, ethnicity, color, race, religion, sex, sexual orientation, gender identity or expression, genetic information, marital status, national origin, disability status or protected veteran status. Indiana University does not discriminate on the basis of sex in its educational programs and activities, including employment and admission, as required by Title IX. Questions or complaints regarding Title IX may be referred to the U.S. Department of Education Office for Civil Rights or the university Title IX Coordinator. See Indiana University's Notice of Non-Discrimination here which includes contact information. Campus Safety and Security The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online. You may also request a physical copy by emailing IU Public Safety at iups@iu.edu or by visiting IUPD. Contact Us Request Support Telephone: 812-856-1234
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