HVAC - Customer Support Representative
Job details
Looking for an AMAZING Career Opportunity? Volt is NOW HIRING a REMOTE – HVAC Customer Support Representative in Fort Myers, Fl ! This successful candidate has previous HVAC field service experience with EPA license and is HVAC certified. Job Title: HVAC - Customer Support Representative Location: Fully Remote with occasional need to report to the Fort Myers, FL office for meetings. Compensation: $55,000 – 57,000/ Year - Annual Bonus This is a Direct Hire Opportunity! Schedule: M-F (8am-5PM) You are meant for this job if you:
- Have an energetic and positive attitude!
- 2-4 years of field service experience relating to HVAC equipment and heat pumps is a must!
- EPA license and HVAC certified.
- Excellent communication skills, written and verbal, with attention to detail and accuracy.
- Proficient computer skills and in-depth knowledge of relevant software such as MS Office Suite.
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
- Provides verbal and written technical assistance to customers on product service, installation, repair, and general product questions for complex multi-family and/or large-scale commercial projects.
- Troubleshoots errors, diagnoses problems, explains and initiates repairs process (Heat Pumps).
- Explains and interprets warranty information to customers as they apply to products.
- Arranges for malfunctioning or defective items to be returned for repair or replacement.
- Uses computerized system for tracking requests, troubleshooting problems, assessing parts or spares inventory, documenting resolutions, or determining warranty eligibility.
- Follow-up on calls to ensure resolution and maintain service or maintenance records.
- Maintains service or maintenance records.
- Health, Vision, Dental, and Life Insurance
- Yearly Raises
- Career Advancement
- Training and Development
- Annual Bonus
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